Money Matters Caseworker

Rochdale Boroughwide Housing Ltd; Rochdale; On-site; GBP 25,000 - 35,000; Full time

Job summary

A Housing Association in Greater Manchester is seeking a Money Matters Caseworker on a 12-month FTC. This role focuses on providing critical financial support to customers, helping them manage their finances and sustain their tenancies. Ideal candidates will possess strong empathy, financial knowledge, and the ability to handle a diverse caseload. The position offers a range of benefits, including 30 days of holiday, pension contributions, and a healthcare cash plan.

Benefits

SMART working arrangements

30 days holiday plus bank holidays

Defined contribution pension scheme

Healthcare cash plan

Employment Assistance Programme

Qualifications

• Experience in providing financial inclusion services.
• Excellent understanding of welfare and housing legislation.
• Ability to manage a challenging caseload.

Responsibilities

• Support customers with financial inclusion services.
• Intervene practically to help customers manage their finances.
• Work with teams to identify and assist customers in need.

Skills

Empathy

Organisational skills

Financial knowledge

Ability to interpret welfare benefits

Job description

Money Matters Caseworker – 36.25hrs – 12month FTC

RBH own and manage around 13,000 homes within the Borough of Rochdale in Greater Manchester. We are the largest provider of affordable housing in the Borough and, in an economic environment where the supply of housing is at its most challenged, we take very seriously our responsibility for supporting the people who live in our homes and communities to live well and thrive.

Our primary focus is on providing warm homes in safe communities where people want to live and raise their families.

Are you passionate about improving the lives of our customers?

We are looking for a highly organised, professional, confident Caseworker to join our Money Matters Team.

This role requires a great deal of care and empathy, and a real understanding of social issues that affect RBH customers.

As a Money Matters Caseworker, you will provide support to our customers by ensuring the efficient delivery of a financial inclusion service, with practical support interventions. You will possess a thorough understanding of and ability to interpret welfare benefits, debt, and housing legislation; accompanied by a practical ability to apply this knowledge, interpret financial information, maximise customer income and help to reduce outgoings.

You will be a key player in enabling RBH customers to confidently manage their finances and successfully sustain their tenancies.

As part of our Tenancy Support Service, you will work closely with teams across the organisation and external partners to identify and support customers in need.

You will independently manage a challenging caseload, prioritising work in the face of competing demands with a flexible and adaptable approach. You will have the ability to act on initiative and assess situations making appropriate decisions.

What's in it for you?

As an RBH employee, you will receive a range of fantastic benefits, including: -

• SMART working arrangements
• Holiday entitlement – 30 days holiday plus all UK bank holidays, with an additional 5 days after completion of five years’ service. Part time employees will receive a pro rata entitlement
• Ability to purchase up to an additional 5 days leave per year
• A quality defined contribution pension scheme, with salary exchange and RBH matches your contributions up to 8%
• Healthcare – automatic enrolment into a health care cash plan, covering optical and dental costs, consultation fees and physio to name but a few
• You will also have access to our Employment Assistance Programme with a 24-hour confidential counselling support for both personal and work-related issues
• Plus, many more

Please refer to the attached Job Description upon completing your application

Please note, we will be reviewing and shortlisting throughout the duration of this role and we could close early, therefore we recommend an early application.