Mobile Service Technician

Shou; Plymouth; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A family-run automotive business in Plymouth seeks a Mobile Service Technician to perform high-quality servicing, repairs, and maintenance on vehicles. This role requires travel to customers' locations and offers a supportive environment with opportunities for career development. The ideal candidate should possess strong mechanical skills, effective customer communication, and a commitment to safety.

Benefits

Holiday accrual scheme & paid day off for your birthday

Life Insurance Scheme

Employee assistance programmes/support

Professional development and recognition programme

Qualifications

• Ability to interpret repair instructions accurately.
• Experience with customer-facing roles and vehicle diagnostics.
• Understanding of health and safety procedures.

Responsibilities

• Carry out service, repair and maintenance to the highest standards.
• Plan and complete service work efficiently and safely.
• Communicate directly with customers regarding vehicle problems.

Skills

Customer Communication

Mechanical Skills

Problem-solving

Job description

Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:

• Holiday accrual scheme & paid day off for your birthday
• Life Insurance Scheme
• Full range of motor discounts for service, sales & parts
• Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support
• Bike to work Scheme
• Professional development and recognition programme

Job Title

The Role

The main purpose of a Vospers Mobile Service Technician is to carry out service, repair and maintenance to customers vehicles, to the highest possible standard commensurate with a high level of customer satisfaction.

Although based at our Plymouth site, there is a requirement to travel to customer's homes or place of work to carry out scheduled service or repair work. The ideal candidate will be able to work to a diary appointment system and have a flexible approach to meet and exceed customers' requirements.

Key Responsibilities & Accountability

Carrying out Servicing, Repair and Maintenance Work

• Interpret repair instructions accurately to achieve first time repair in line with customer requirements.
• Plan and carry out servicing work in a systematic and efficient manner to achieve completion with a satisfactory period of time.
• Ensure vehicles are carefully handled and that all reasonable care is taken of the vehicle whilst it is on the premises for service.
• If necessary, talk to customers directly about vehicle problems, therefore aiding the diagnostic process; first time fix and improving customer satisfaction.
• Undertake a vehicle health check on all retail and warranty jobs, maxmise sales opportunities when extra work is required.
• Road test vehicles and diagnose problems as and when necessary.
• Ensure that all paperwork is completed accurately and promptly.

Performing Duties in a Safe and Economical Manner

• Carry out all duties with the highest regard of safety, quality, care and cleanliness.
• Observe all Health and Safety Procedures.
• Maintain work area, tools and equipment in a clean and safe state all times.

Location

Based at our Plymouth site, but would be required to cover all Vospers sites across the South West

Dependent on experience and qualifications, to be discussed at interview stage

Hours

Monday to Friday

Care - Accountability - Performance - Respect Integrity

We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.

If you wish to discuss any aspect of this job vacancy please do not hesitate to contact a member of the Vospers HR team at [e-mail] or 01752 636342