Midnight Customer Support Team Lead – Cardiff

Applied Intuition Inc.; Cardiff; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A fintech company in Cardiff is looking for a Team Lead for its Customer Support team. You will lead a team of approximately 10 agents to ensure exceptional customer service and team engagement. The role involves working shift patterns to support global customers, emphasizing leadership, coaching, and operational efficiency. Enjoy perks like private healthcare and a vibrant office environment, plus opportunities for career growth.

Benefits

Private Healthcare

Worldwide travel insurance

Anniversary Rewards

Salary Sacrifice Pension Scheme

Annual Learning Budget

Enhanced Parental Leave

Season Ticket Loan

Free therapy sessions

Free drinks and snacks

Qualifications

• Proven experience in a contact center environment.
• Strong leadership and coaching abilities.
• Ability to manage and motivate a diverse team.

Responsibilities

• Drive performance and engagement within the team.
• Support customer support manager in departmental changes.
• Ensure exceptional customer service delivery.

Skills

Contact centre experience

Team development

Attention to detail

Data analysis

Growth mindset

Constructive feedback

Results-oriented

Experience in unsociable hours

Job description

A fintech company in Cardiff is looking for a Team Lead for its Customer Support team. You will lead a team of approximately 10 agents to ensure exceptional customer service and team engagement. The role involves working shift patterns to support global customers, emphasizing leadership, coaching, and operational efficiency. Enjoy perks like private healthcare and a vibrant office environment, plus opportunities for career growth.