Mid‑Senior 1st Line IT Support Engineer

The365people; Stafford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading IT service provider is seeking a Service Desk Engineer to provide first-class support to clients. The ideal candidate will have 2-3 years of experience in 1st Line Service Desk roles and possess excellent communication and customer service skills. This full-time position is located in Stafford, England. Company benefits include private medical insurance, holiday options, and a supportive working environment.

Benefits

Private Medical Insurance

Employee Assistance Program

25 days holidays plus your birthday off

Company Pension Scheme

Discounted Gym Membership

Company Social events

Qualifications

• Must hold or achieve NPPV3 with SC.
• Minimum of 2-3 years 1st Line Service Desk experience.
• Working knowledge of ITIL ServiceDesk environment.

Responsibilities

• Provide first-class support to customers.
• Log and manage tickets, escalating as necessary.
• Maintain clear communication with team members and clients.

Skills

Excellent customer service skills

Excellent communication skills

Time management skills

Ability to adapt to new technologies

Interpersonal skills

Motivated to deliver quality outcomes

Tools

Windows Operating Systems (10, 8, 7)

Microsoft Office Suite

Job description

A leading IT service provider is seeking a Service Desk Engineer to provide first-class support to clients. The ideal candidate will have 2-3 years of experience in 1st Line Service Desk roles and possess excellent communication and customer service skills. This full-time position is located in Stafford, England. Company benefits include private medical insurance, holiday options, and a supportive working environment.