Microsoft Technical Success Manager

Softcat plc; Marlow; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

A leading technology solutions provider is seeking a Microsoft Technical Success Manager to help customers maximize their Microsoft investments. The role involves engaging with enterprise customers, providing technical guidance, and developing Microsoft adoption strategies. Ideal candidates will have experience in customer-facing roles, a strong understanding of Microsoft 365, and effective communication skills. Flexible work arrangements, including hybrid options, are available. This position offers a competitive salary and comprehensive benefits package.

Benefits

Pension

Share incentive plan

Life Assurance

Holiday

Trips

Vouchers

Partner/family Benefits

Maternity, Paternity and Adoption support

Qualifications

• Comfortable engaging with customers both face‑to‑face and virtually.
• Ability to clearly explain technical concepts in an approachable way.
• Solid IT foundation or equivalent practical experience.

Responsibilities

• Supporting customer engagements providing technical guidance.
• Developing and delivering Microsoft technical roadmaps.
• Owning technical engagements end‑to‑end for customers.
• Collaborating with Customer Success and technical teams.
• Tracking engagement activity in CRM systems.

Skills

Experience in technical, customer‑facing roles

Strong understanding of Microsoft 365

Effective communication skills

Flexibility and willingness to travel

Job description

Would you like to kick start your career in a supportive,collaborativeand innovative company?

Do you enjoy working as part of an enthusiastic, passionate,and collaborative team?

Today's organisations need a better way to manage software across its entire lifecycle, adapt to constant change, and maximise the value of their investments. Softcat's Vendor Customer Success Team, part of the wider Customer Experience Team, delivers this by supporting customers throughout their agreement lifecycles and helping them get the most from their cloud investments.

Success. The Softcat Way.

Softcat is a major UK success story in technology solutions. We're a £1 billion+paturnover business with offices nationwide and a sterling industry reputation. We help customers to use technology to succeed, by putting our employees first. Our success is down to our people – and the platform we give them to prove their potential.

Where Microsoft Expertise Meets Customer Success

We're looking for a Microsoft Technical Success Manager to help customers maximise their Microsoft investments. You'll build strong relationships with Mid‑Market and Enterprise customers, work closely with Microsoft Customer Success Managers, and provide technical guidance across Microsoft technologies. The role also supports FastTrack, delivering best‑practice onboarding and adoption for Microsoft 365, Azure, and Copilot solutions.

As a Microsoft Technical Success Manager, you'll be responsible for:

• Supporting customer engagements (virtual and in‑person), providing technical guidance on onboarding, QBRs, roadmaps, and Microsoft adoption aligned to business goals
• Developing and delivering Microsoft technical roadmaps and leading workshops across Microsoft 365, Azure, Security, and Copilot technologies
• Owning technical engagements end‑to‑end, providing best‑practice advice, remediation, and ensuring successful outcomes for customers
• Collaborating cross‑functionally with Customer Success, Sales, Technical teams, and Microsoft to drive customer success, expansion opportunities, and strategic initiatives
• Tracking engagement activity and outcomes in CRM systems, monitor success metrics, and continuously adapt to the evolving Microsoft ecosystem

We'd love you to have

• Experience in technical, customer‑facing roles or supporting digital workplace transformation, gained through a variety of professional backgrounds

Comfortable engaging with customers both face‑to‑face and virtually, with the ability to clearly explain technical concepts in an approachable and inclusive way

A strong understanding of the Microsoft 365 ecosystem, supported by a solid IT foundation or equivalent practical experience

Effective communication, facilitation, and stakeholder engagement skills, with the ability to work collaboratively across diverse audiences

Flexibility and willingness to travel within the UK when required

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working – 3 days in the office and 2 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture‑driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.

Birmingham, Bristol, Glasgow, Leeds, Manchester, Marlow, Newcastle, South Coast

We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include:

• Pension
• Share incentive plan
• Life Assurance
• Holiday
• Trips
• Vouchers
• Partner/family Benefits
• Maternity, Paternity and Adoption support