Meter Billing Administrator

YTL Construction UK; Nailsea; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading construction firm in Nailsea is seeking a Meter Billing Administrator to join their supportive billing team. The role involves ensuring accurate bill production, responding to customer queries, and seeking service improvements. Ideal candidates will possess excellent communication and attention to detail skills. The company offers benefits such as flexible hours, a comprehensive healthcare package, and opportunities for career progression within the organization. Apply now to be part of an inclusive and award-winning team!

Benefits

25 days' holiday rising to 28 with service

Up to 20% combined pension contribution

Opportunity to buy or sell holiday

Yearly pay increments

Performance related bonus

Healthcare package reimbursement

£1000 'Refer a friend/family' scheme

Life assurance up to four times salary

Electric vehicle and cycle2work schemes

Enhanced maternity and paternity leave

Paid community day

Cashback and discounts from retailers

Qualifications

• Great attention to detail when updating customer details.
• Confident and energetic communication skills.
• Ability to build rapport with customers and colleagues.
• Demonstrated resilience and ability to meet department targets.

Responsibilities

• Ensure accurate and timely bills for customers.
• Respond to customer queries with a first-class service.
• Participate in personal development through regular coaching.
• Join a unique and personalized onboarding program.

Skills

Attention to detail

Professional communication skills

Customer rapport building

Resilience

Reliability

Job description

We are looking for a Meter Billing Administrator to work within our friendly and supportive billing team.

What you'll do

The role is interesting with various daily tasks to ensure accurate and timely bills are produced for our customers.

You will respond to customer queries ensuring we deliver a first-class service and look for solutions to make it even better, including arranging appointments to show our customers where their meter is located.

We will invest in your development through regular 121s, coaching and skill building. You will be joining part of a large organisation which will present you with lots of career opportunities.

From interview to offer, we will keep you updated every step of the way, from day one you will receive a warm welcome to our team and join a unique and personalised onboarding programme.

Our meter billing administrator role is Monday to Friday. If you are looking for more flexible hours or a shorter working week? We're a life friendly employer offering flexible working options encouraging our team members to have a working pattern that fits in with their lives.

What you'll need

We are looking for someone who loves talking to people and can naturally build a great rapport with our customers and colleagues. You will need to have great attention to detail when updating details to ensure we get it right first time. You will have confident, energetic, and professional communication skills, be friendly and have a positive, ‘can do' attitude.

You will need to be able to demonstrate resilience and reliability, working to defined department targets.

If you are ambitious, hitting your targets and enjoy a challenge we offer lots of opportunities to progress within the business. We will support you to unlock your potential and build your career with us.

What you'll receive

We offer a wealth of both financial and non-financial benefits, including:

• 25 days' holiday rising to 28 with length of service
• Up to 20% combined pension contribution
• Opportunity to buy or sell holiday
• Pay increments yearly rewarding your first 3 years of service
• Performance related bonus of up to 10%
• A healthcare package that allows you to claim back healthcare costs
• £1000 'Refer a friend/family' scheme
• Life assurance of up to four times your salary
• Sustainable benefits including electric vehicle and cycle2work schemes
• A range of family friendly policies including enhanced maternity and paternity leave
• Paid community day
• Cashback and discounts from over 3,000 retailers

Who we are

Pelican is a multiple award-winning company based in Nailsea just south of Bristol providing customer services for clients including Wessex Water and Bristol Water. From meter reading and billing to collections and customer support.

We pride ourselves on the fact that both our customers and our people are at the heart of everything we do.

We are proud to have won several awards including Best Customer Engagement, Best People Engagement, Best Mental Health in the workplace, South West Contact Centre of the year andhave recently been ranked 19th in the Sunday Times Best 100 Companies to work for in the UK.

We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our own people.

We have signed the Armed Forces Covenant and are a Disability Confident Committed employer. Please let us know if you need any additional support or help to assist you in your application.

All our roles are subject to disclosure and barring screening (DBS) checks and successful candidates will be asked to disclose details of any unspent cautions or convictions. We recognise the contribution that people with criminal records can make, and any information given will be confidential and considered on an individual basis.

All candidates are required to provide us with right to work in the UK documentation and, regretfully, we are not able to offer sponsorship at this time.

We are popular and we may close our advert sooner than it says. We recommend you apply straight away so you don't miss the opportunity to join us!