Membership Experience Host

Everlastfitnessclubs; Bangor; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading fitness organization in Bangor is seeking a Membership Experience Host to ensure positive interactions and support sales. The ideal candidate is customer-oriented, sales-driven, and passionate about fitness. Responsibilities include welcoming members, maintaining cleanliness, and supporting membership retention efforts, with benefits like free gym membership and training opportunities.

Benefits

Free gym membership

20% discount across all Frasers Group brands

Monthly awards with cash prizes

CPD opportunities

Qualifications

• Outgoing, positive, and passionate about delivering great customer experiences.
• Confident in handling day-to-day club systems.
• Sales-focused with a drive to hit targets.

Responsibilities

• Welcoming members and guests, ensuring positive interactions.
• Supporting membership sales and retention.
• Maintaining cleanliness and hygiene across the club.

Skills

Customer service orientation

Sales focus

Flexibility

Passion for fitness

Administrative skills

Job description

Join to apply for the Membership Experience Host role at Everlast Gyms.

Responsibilities

• Welcoming members and guests, ensuring every interaction is positive and professional.
• Supporting membership sales and retention by providing excellent service and guidance.
• Driving secondary spend KPIs by promoting products and services available in-club.
• Maintaining a high standard of cleanliness and hygiene across the club.
• Acting as a competent key holder, opening and closing the club as required.
• Handling administrative duties, including use of the membership software system.
• Staying informed about fitness challenges, classes, and gym floor focuses, actively taking part to promote engagement.
• Supporting the Fitness Manager and wider team in delivering gym floor initiatives.
• Ensuring member feedback and complaints are handled professionally and escalated when needed.
• Actively experiencing the products and services on offer so you can confidently recommend them to members.

Qualifications

• About You
• Outgoing, Positive, And Passionate About Delivering Great Customer Experiences.
• Confident in administration and able to handle day-to-day club systems.
• Sales-focused, with the drive to hit membership and retention targets.
• Flexible and adaptable – able to work varied shifts and step into operational/key holder duties when needed.
• Passionate about fitness, with a genuine interest in our products and services.
• Ambitious, with a willingness to learn and develop your skills for future progression.

Benefits

• Free gym membership.
• 20% discount across all Frasers Group brands.
• Monthly Frasers Champion awards – winners receive double their salary for the month.
• Opportunity to deliver personal training sessions (if qualified).
• Training and development opportunities to grow your career.

• Think without limits – move fast, think fearlessly, and take the team with you.
• Own it and back yourself – own the basics, your role, and the results.
• Be relevant – to our people, our partners, and the planet.