Membership Executive

Hampshirechamber; Fareham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A regional business association is seeking a Membership Executive based in Fareham to support the local business community. This full-time role involves managing member enrolments and renewals, generating leads, and attending events for member recruitment. The ideal candidate is enthusiastic and outgoing, with a proven record in relationship building and customer service. The position offers 23 days of holiday, a company pension, and additional benefits.

Benefits

Canteen and on-site free parking

23 days holiday plus additional days

Company pension

Qualifications

• Proven ability to build relationships and generate leads.
• Experience with customer support and member services.
• Valid Driving Licence and Enhanced DBS certification.

Responsibilities

• Make calls and follow-ups with existing members.
• Manage and update the membership database.
• Promote Chamber services to members.
• Attend events for member recruitment and retention.
• Chase outstanding subscriptions via phone and email.
• Generate and follow up on new member leads.
• Process membership renewals and payments.
• Prepare membership packs and assist with event setup.
• Produce membership and non-member reports.

Skills

Relationship building

Lead generation

Customer service

Job description

Hampshire Chamber of Commerce are looking for a Membership Executive

Location: The role is office based in Fareham with some county-wide travel

Contract Type: Permanent, Full time, 35 hours per week

Join our friendly, energetic membership team and help support the Hampshire business community! The Chamber is a not-for-profit organisation helping businesses of all sizes and sectors thrive through partnerships, collaboration, and impact-driven initiatives.

As a Membership Executive, you’ll be the go-to contact for member enrolments, renewals, and support, ensuring every member feels valued. We’re looking for an enthusiastic, outgoing professional who enjoys building relationships, generating leads, and connecting businesses through a variety of networks and platforms.

Key Responsibilities

• Make regular calls and follow-ups with existing members.
• Manage and update the membership database.
• Promote Chamber services to members.
• Attend events to support member recruitment and retention.
• Chase outstanding subscriptions via phone and email.
• Generate and follow up on new member leads.
• Process membership renewals and payments.
• Prepare membership packs and assist with event/expo setup.
• Produce membership and non-member reports.

Benefits

• Canteen and on-site, free parking
• 23 days holiday per year, 3 days off between Christmas & New Year & your Birthday
• Company pension

Licence/Certification

• Driving Licence
• Enhanced DBS (Provided by Hampshire Chamber)