Membership and Retail Support Volunteer

WWT Consulting Ltd.; Greater London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A conservation charity is seeking volunteers to assist in their Café and shop in Greater London. By providing excellent customer service, you'll help promote the wider conservation efforts of the organization. Ideal candidates should be enthusiastic, detail-oriented, and committed to delivering exceptional customer care. Volunteers can enjoy benefits such as free entry to wetland centres and discounts on shopping and memberships. Flexible volunteering days available, particularly on Mondays, Thursdays, or Fridays.

Benefits

Free entry to wetland centres for volunteers and family

Volunteer discounts on shopping and memberships

Access to educational webinars and practical information

Qualifications

• Must have an enthusiastic and friendly demeanor.
• Experience with face-to-face public contact is advantageous.
• Commitment to providing excellent customer service is essential.

Responsibilities

• Support the team in the Café and shop.
• Ensure excellent customer service for visitors.
• Promote and sell optics equipment if interested.

Skills

Enthusiastic and friendly manner

Attention to detail and creativity

Confident attitude

Excellent customer service

Able to use a computer/till

Interest in birding and optics equipment

Job description

At WWT we shape unforgettable experiences. We are a warm, welcoming and genuine charity that protects and restores Wetlands. WWT Martin Mere has 600 acres of amazing wetland scenery which is home a such an assortment of wildlife.

We are looking for volunteers who can support our team in our Café and shop to ensure we offer excellent customer service to our visitors.

By providing excellent customer care in our shop, you will be encouraging our visitors to support the wider conservation work of WWT. The money that is taken in retail is instrumental to the conservation work that WWT can afford to carry.

Volunteers are an essential part of the WWT team. You'll get a warm welcome, including information on training, equipment and anything else you need.

If you are interested in volunteering for WWT but don't wish to apply online, please email [e-mail] or leave a message at 01453 891 231 with your name and number.

About You

Who are we looking for?

This role would suit you if:

• Have an enthusiastic and friendly manner
• Have an eye for detail and creativity
• A confident attitude and / or experience in successful face-to-face contact with the public
• Commitment to excellent customer service
• Are happy using a computer/till
• Like working in a busy environment
• An interest in birding and optics equipment (if you’d like to get involved in promoting and selling our optics)

We are particularly looking for people to help on Mondays, Thursdays or Fridays.

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands . There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you'll love volunteering at WWT

• Feel good knowing you are helping to restore wetlands, and our world
• Be surrounded and inspired by like-minded wetland lovers
• Hear from the people who inject their energy, passion and expertise into wetlands and wildlife - talks, walks, webinars, tea and cake...
• Free entry to all our wetland centres, including your family
• Volunteer discount on shopping and memberships
• Access to webinars and practical information to help you manage daily life

Wetland conservation, creation and management

Property, facilities and grounds maintenance