Medical Secretary

NHS; Stoke-on-Trent; On-site; GBP 22,000 - 28,000; Full time

Job summary

A prominent healthcare provider in Stoke-on-Trent is seeking a dedicated Medical Secretary to provide vital secretarial and administrative support within the ENT department. The role requires excellent organizational and interpersonal skills, alongside a minimum of two years working in an office environment. Candidates should be knowledgeable of NHS procedures and efficient in Microsoft Office applications. The successful applicant will be integral in managing their workload and collaborating with medical staff, ensuring high-quality care in a busy setting.

Benefits

Comprehensive development packages

Inclusive workplace culture

Qualifications

• A professional attitude towards work is essential.
• Flexible working style required in a busy environment.
• Ability to prioritise workload effectively is necessary.

Responsibilities

• Provide comprehensive secretarial support to medical and nursing staff.
• Manage waiting lists and administrative processes within the ENT department.
• Collaborate with other Medical Secretaries, Consultants, and Management Team.

Skills

Interpersonal skills

Organisational skills

Knowledge of NHS procedures

Efficiency in Microsoft Office

Education

GCSE Grade C or equivalent in Maths and English

Job description

Medical Secretary

The closing date is 28 December 2025

University Hospitals of North Midlands is currently unable to provide sponsorship for this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa; you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.

Main duties of the job

We are looking for an enthusiastic, motivated individual with excellent interpersonal and organisational skills, to work as a part of our Medical Secretary team within the ENT department located at Royal Stoke Hospital. The post holder is required to provide comprehensive secretarial support, waiting list management and administrative support to medical and nursing staff within a specialty team.

Candidates should possess a professional attitude towards their work and have the ability to work flexibly in a busy environment. You will be required to work as part of a team, as well as being able to use your own initiative and prioritise your workload to meet deadlines.

You will be responsible for the management of your own workload, working closely with other Medical Secretaries, Consultants and the Management Team.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we serve around three million people and are highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM creates and encourages a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co‑created by staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Job responsibilities

For more information on working for the Trust, please see the attached Job Description and Person Specification.

For more details on the post, please contact Ashleigh O'Leary.

Qualifications

• GCSE Grade C or equivalent in Maths and English
• Knowledge of NHS procedures

Experience

• Minimum two years working in an office environment
• Experience of working within a team
• Knowledge of Trust procedures
• Efficient in Microsoft office applications
• Previous working experience within NHS environment
• Experience answering telephone calls

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Address

Royal Stoke University Hospital of North Midlands

Royal Stoke Hospital, Royal Stoke, Stoke-on-Trent