Medical Receptionist II Camillus Office

Sjhsyr; Liverpool; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prominent health care provider in Liverpool is seeking a Medical Receptionist II for their Camillus Office. The role involves supporting office operations, scheduling appointments, and providing quality patient care. Candidates should have a high school diploma, good communication skills, and a customer service orientation. This full-time position offers a competitive pay range based on experience.

Qualifications

• Must have excellent verbal and written communication skills.
• Experience in a healthcare environment preferred.
• Ability to work collaboratively with a team.

Responsibilities

• Schedule appointments effectively and manage provider schedules.
• Maintain confidentiality of patient information at all times.
• Provide excellent customer service to patients and visitors.

Skills

Attention to detail

Good communication skills

Customer service oriented

Ability to handle multi-line telephones

Education

High school graduate or equivalent

Business school or formal secretarial training

Tools

PC terminals

Fax machine

Telephone

Job description

Join to apply for the Medical Receptionist II Camillus Office role at St. Joseph's Health

We, St Joseph’s Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Employment Type

Full time

Position Summary

The receptionist is responsible for supporting office operations and works independently and interdependently with other office staff to provide efficient, cost effective, quality patient care.

Responsibilities

• Promote a healthy work environment
• Schedule appointments on provider schedules
• Review schedules based on provider preference lists and update appropriately
• Collaborate and communicate regularly with management regarding goals, needs/concerns
• Pre‑registration
• Review revenue reports to ensure charges are billed appropriately
• Collect co pay/balances due for each patient
• Check in patients for appointments
• Check out patients for appointments
• Phone support – Incoming and outgoing phone calls
• Scanning and faxing documentation
• Confirmation phone calls

General Performance Criteria

• Performs critical job functions that lead to a stream‑lined and efficient patient experience
• Attention to detail to ensure schedules are accurate based on provider preference sheets and office standards
• Meets performance measures in place for each job function and complete job functions by established review date
• Works collaboratively with staff and management

Communication

• Maintains confidentiality related to patients, family and employees and information specific to service area.
• Greets visitors and ensures that each person with definite expectations of when and how they will be served.
• Answers the telephone and routes calls to proper person. When personnel are unavailable for telephone calls, records and delivers messages.
• Uses appropriate diction and grammar in conversations.

Customer Service

• Employs professional manners and tact in all dealings.
• Customer service oriented.
• Adheres to hospital confidentiality statement.

Service Specific Skills

• Receives and distributes messages, packages and supplies to the appropriate person or place.
• Implements the day‑to‑day operations of specific service or environment.
• Maintains a safe and secure environment.

Equipment

• Displays competency related to performing job skills. Including but not limited to: PC terminals, telephones, copier, e‑mail system, fax machine and typewriter.

Education, Training, Experience, Certification and Licensure

High school graduate or equivalent, business school or formal secretarial training a plus. One to two years’ experience preferred. Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise.

Special Equipment, Skills, Or Other Requirements

• Multi‑line telephones, PC and appropriate software knowledge, knowledge of office equipment and supplies.
• A solid understanding of service‑related terminology.
• Good communication skills both oral and written as well as good interpersonal skills required.
• Customer service oriented.

Work Environment And Hazards

Office setting – exposure Class I or II; service specific.

Physical Demands

Light work – standing, walking, sitting, and lifting.

Work Contact Group

All services, employees, medical staff, patients, visitors, and various regulatory and professional agency staff.

Supervised By

Manager or Coordinator

Pay Range

$19.00-$26.85

Additional

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Seniority level

Entry level

Employment type

Full‑time

Job function

Health Care Provider

Industries

Hospitals and Health Care