Medical Desk / Repatriation Nurse Case Manager

Healix Group; Esher; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A global healthcare provider in the UK is seeking a Nurse Case Manager to join their Medical Assistance team. This role offers experienced nurses the chance to transition to an office-based position while continuing to utilize their clinical skills. Responsibilities include providing medical advice, managing emergency cases, and ensuring the efficient provision of support to patients in foreign hospitals. Candidates should be Registered General Nurses with acute care experience. The role offers flexibility and some remote work opportunities.

Qualifications

• Registered General Nurse with a current NMC pin.
• Ideally 4 years acute care nursing experience.
• Exceptional telephone etiquette and MS Office proficiency.

Responsibilities

• Provide emergency medical assistance for repatriation cases.
• Deliver non-diagnostic medical advice directly to clients.
• Manage and escalate critical medical issues effectively.

Skills

Registered General Nurse

Acute care nursing experience

Communication skills

Technical proficiency in MS Office

Case management

Education

Current NMC Pin

4 years recent nursing experience

Tools

MS Word

Excel

PowerPoint

Job description

Medical Desk / Repatriation Nurse Case Manager

About the Nurse Case Manager Role:

We are seeking experienced nurses to join our team in a dynamic, diverse and fulfilling role. This presents an exceptional chance for nurses to transition from the rigors of a clinical setting to a UK office-based position, all while continuing to apply their invaluable nursing expertise supporting patients who value nurse advice. This is a role where no two days are the same.

The role offers the opportunity to undertake flight nursing outside of the committed office work.

Position Overview Nurse Case Manager

Working as part of the Medical Assistance team, the role includes:

• The Monday - Sunday nursing team provide an efficient, cost effective and clinically supportive patient service on behalf of Healix clients.
• Management of all new and ongoing emergency medical assistance, claims, and repatriation cases working with co-ordinators and the wider organisation using problem solving expertise, to help patients who are often in very stressful situations in foreign hospitals.
• Provision of non-diagnostic medical advice directly to policyholders and Medical Helpline clients
• Providing clinical input to the OH team in the medical assessment of individuals pre-deployment utilising knowledge to reduce risk to those overseas
• Be a point of escalation to use your expert nursing knowledge for any patient, client, team member or overseas clinician providing the direct care
• Provision of emergency airline employee health services
• Checking equipment on return from repatriations and air ambulances and ensuring sufficient supplies are available to manage the repatriation workload.

Key relationships for the Nurse Case Manager role:

Healix doctors; Medical Assistance and Repatriation Coordinators, Healix' Government nursing team; New Zealand nursing and repatriation coordinator teams; Healix Security Services team; airline employee health teams; overseas medical teams; airline medical clearance departments; suppliers and other departments within the Healix group. Global Medical Arrangement Team, and wider OH teams, Clients.

Ideally, we are looking for full time hours but can offer some flexibility dependent upon experience. The role is generally office based but there is some opportunity to work from home infrequently. The shift patterns cover 8am to 10pm Monday to Friday.

We are a 24/7 Global Health operations team so occasionally some additional flexibility is required (the nights are covered by the New Zealand team).

To find out more about this role, please listen to this podcast: S5:E7 : James Wilson and Gian - Assistance Stories - Apple Podcasts.

About the role

About You:

• Registered General Nurse, with a current NMC pin.
• Ideally 4 years recent acute care nursing experience, including several years’ experience within a critical care area or similar (e.g ICU/A&E/HDU/CCU/acute surgical nursing).
• Prior experience in clinical case management is advantageous.
• Exceptional telephone etiquette and technical proficiency, including proficiency in MS Word, Excel, PowerPoint, and databases.
• Some elements of the role would suit nurses with broader travel health/cruise ship nursing as well as:
• Military Nursing
• Public Health/Travel Health Nursing
• Humanitarian/NGO work
• Demonstrate adeptness in identifying critical medical issues and promptly escalating them for appropriate case management.
• Excel under pressure within a fast-paced environment, displaying adaptability and empathy.
• Communicate effectively in written and spoken English, exhibiting strong communication skills.
• Proficiency in additional language(s) is advantageous.
• Enjoy working in a collaborative team in a professional business environment, making clear plans both short and long term for patients

About the company

All around the world, Healix safeguards people's health and wellbeing.

Required Criteria

• Hold a current NMC Pin and have been working at (band 5 or above) with a minimum of 3 years recent clinical experience.
• We require basic IT skills along with excellent written and verbal communication skills
• Ability to work within a team environment as well as directly with clients
• Be able to work independently in order to plan and manage their caseload.

Desired Criteria

• Experience of working within a government, military or overseas environment or medical insurance, assistance sector, or repatriation experience would be an advantage.

Skills you’ll need