Luxury Watch Aftercare Specialist

Inside LVMH; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading luxury goods company is seeking an experienced Customer Service Administrator based in Manchester. In this full-time role, you will provide a luxury aftersales service for prestigious watch brands. Responsibilities include communicating with clients about repairs, handling queries with empathy, and maintaining records. Ideal candidates will have a customer-focused background and preferably experience in the luxury sector. The position offers a competitive salary and benefits package.

Benefits

Competitive salary

Pension

Benefits package

Qualifications

• Experience in customer focused role handling queries in detail over the phone, email and online.
• Previous experience working with a luxury brand preferred.
• Passion for luxury timepieces.

Responsibilities

• Delivering knowledgeable, empathetic communication via calls and emails to clients.
• Handle client dissatisfaction and escalations in a caring manner.
• Provide clients with accurate information regarding product repair and services.

Skills

Customer focused communication

Problem solving

Interpersonal skills

Time management

Tools

Computer and telephone systems

Job description

A leading luxury goods company is seeking an experienced Customer Service Administrator based in Manchester. In this full-time role, you will provide a luxury aftersales service for prestigious watch brands. Responsibilities include communicating with clients about repairs, handling queries with empathy, and maintaining records. Ideal candidates will have a customer-focused background and preferably experience in the luxury sector. The position offers a competitive salary and benefits package.