Loyalty Marketing & Advocacy Lead — Hybrid

TalkTalk; Salford; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A telecommunications company in Salford is seeking a Customer Communications & Marketing Manager for loyalty programs. The role involves designing initiatives to build customer advocacy and engagement while collaborating with various teams. Ideal candidates will have experience in loyalty marketing, excellent communication skills, and proficiency in data analytics. A flexible working environment is offered, along with generous employee benefits.

Benefits

Flexible hybrid working

Collaborative office spaces

Free on-site parking

Generous holiday package

Private healthcare

Competitive pension scheme

Free broadband

Life event gifts

Inclusive employee networks

Salary sacrifice scheme

Retail and leisure discounts

Paid volunteering days

Qualifications

• Significant experience in loyalty, CRM, or advocacy marketing, ideally in a B2C environment.
• Proven track record of delivering successful loyalty or advocacy programmes.
• Experience using data and analytics to shape engagement strategies.
• Demonstrated ability to work in agile, cross‑functional teams.

Responsibilities

• Design and implement loyalty programmes that drive customer engagement.
• Collaborate with teams to ensure alignment with business goals.
• Monitor loyalty metrics to refine programmes.

Skills

Excellent communication and storytelling skills

Advanced analytical and data interpretation skills

Strong project management skills

Exceptional stakeholder management

Creative problem-solving abilities

Ability to measure and optimize program performance

Job description

A telecommunications company in Salford is seeking a Customer Communications & Marketing Manager for loyalty programs. The role involves designing initiatives to build customer advocacy and engagement while collaborating with various teams. Ideal candidates will have experience in loyalty marketing, excellent communication skills, and proficiency in data analytics. A flexible working environment is offered, along with generous employee benefits.