London Ops Associate - Chauffeur Experience Lead

Applied Intuition Inc.; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading transportation service provider in London is seeking an Operations Associate to enhance engagement and performance among chauffeurs. This role involves championing chauffeurs, analyzing feedback, and managing communication campaigns to ensure the highest standards. Ideal candidates have a strong customer service focus, are data-driven, and possess excellent interpersonal skills. The position requires working five days a week at the London Academy in Syon Park and offers flexible working hours along with competitive compensation and benefits.

Benefits

Competitive salary and equity package

Private Medical Insurance

Life and critical illness insurance

Monthly credit for Wheely journeys

Cycle to work scheme

Free parking at Syon Park

Qualifications

• Passion for exceptional customer focus & service.
• Ability to interpret and act upon data.
• Strong interpersonal & communication skills.
• Ability to multitask without compromising accuracy.
• Comfortable using relevant software and tools.

Responsibilities

• Champion chauffeurs by surfacing insights for process improvements.
• Lead communications and manage engagement campaigns.
• Develop strong relationships through empathy and influence.
• Close feedback loop by analyzing performance data.
• Design and manage incentive programs.
• Operationally lead chauffeur participation at key events.
• Use data to identify performance opportunities and improve efficiency.
• Craft structured updates for chauffeurs.

Skills

Customer service focus

Data-driven decision-making

Strong interpersonal skills

Multitasking ability

Familiarity with SQL

Comfort using Google Suite

Experience in hospitality

Tools

Google Suite

SQL

Notion

Intercom

Job description

A leading transportation service provider in London is seeking an Operations Associate to enhance engagement and performance among chauffeurs. This role involves championing chauffeurs, analyzing feedback, and managing communication campaigns to ensure the highest standards. Ideal candidates have a strong customer service focus, are data-driven, and possess excellent interpersonal skills. The position requires working five days a week at the London Academy in Syon Park and offers flexible working hours along with competitive compensation and benefits.