London Concierge: Elevate Resident Experience & Safety

Encoreestates; City of London; On-site; GBP 30,000 - 32,000; Full time

Job summary

A property management company in London is seeking a proactive Concierge to deliver outstanding customer service and assist residents. Responsibilities include welcoming guests, problem-solving, conducting security checks, and maintaining a presentable environment. Ideal candidates will have strong communication skills and a customer service background. Benefits include annual leave, health services, and pension plan.

Benefits

24 Days Annual leave (Inclusive of Bank holidays)

Cycle to Work Scheme

MediCash

SmartHealth – Online health services

Eye Care Vouchers

Perkbox Rewards

Company Social Events

Pension Plan

Qualifications

• Experience as a concierge is a plus, but strong customer service or security background is valued.
• Excellent communication skills – both written and verbal.
• Health & safety qualifications are advantageous but not essential.

Responsibilities

• Greet residents and visitors warmly, making them feel at home.
• Address issues promptly, from maintenance to emergencies.
• Conduct regular site walk‑arounds and monitor CCTV.
• Handle and record deliveries for residents.
• Keep the concierge area and lobby presentable.
• Look out for health & safety hazards during patrol.
• Offer local area advice and recommendations.

Skills

Customer service experience

Excellent communication skills

Problem-solving

Health & safety awareness

Job description

A property management company in London is seeking a proactive Concierge to deliver outstanding customer service and assist residents. Responsibilities include welcoming guests, problem-solving, conducting security checks, and maintaining a presentable environment. Ideal candidates will have strong communication skills and a customer service background. Benefits include annual leave, health services, and pension plan.