London-Based Global Reservations Coordinator – Hospitality

Nomadtemphousing; City of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading temporary housing provider in London is seeking a dedicated Reservation Coordinator to enhance client experiences. As a key part of the team, you’ll interact with clients worldwide, coordinate bookings with housing partners, and resolve issues promptly. You should have strong communication skills and experience in customer service, with a degree preferred. Join our dynamic team to provide outstanding service to clients in a full-time, on-site role.

Qualifications

• Proven experience in building and maintaining relationships with clients.
• Demonstrated ability to maintain high levels of customer satisfaction.
• Experience in resolving complex customer issues.

Responsibilities

• Build and maintain strong relationships with clients, understanding their specific housing requirements.
• Liaise with temporary housing partners to book accommodations that meet the clients' needs.
• Address any issues that arise during the booking process, ensuring quick and effective resolution.
• Keep accurate records of all interactions and bookings to maintain a comprehensive database.
• Work closely with other team members to share insights and best practices.

Skills

Strong Interpersonal Skills

Customer Satisfaction

Customer Support

Communication Skills

Hospitality/Customer Service Experience

Organisational Skills

Education

Bachelor's degree in Hospitality Management, Business Administration, or a related field

Job description

A leading temporary housing provider in London is seeking a dedicated Reservation Coordinator to enhance client experiences. As a key part of the team, you’ll interact with clients worldwide, coordinate bookings with housing partners, and resolve issues promptly. You should have strong communication skills and experience in customer service, with a degree preferred. Join our dynamic team to provide outstanding service to clients in a full-time, on-site role.