Loan Redemptions Admin Specialist – Contact Centre

Lenvi Servicing Limited; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A financial services firm in Cardiff is seeking a Contact Centre Administration Specialist to ensure timely administration of loan redemptions and related queries. The ideal candidate will have contact centre experience in financial services, strong attention to detail, and excellent communication skills. This full-time position operates Monday to Friday with a focus on customer experience and operational excellence.

Benefits

Annual cash payment towards flexible benefits

Dental insurance

Gym membership

Extra holiday

Qualifications

• Proven experience in a contact centre for financial services or regulated administrative environment.
• Strong attention to detail with accurate data processing skills.
• Ability to handle customer interactions confidently.

Responsibilities

• Provide accurate, timely administration of loan redemptions and related queries.
• Follow operational procedures and escalate issues to improve processes.
• Support the wider contact centre with overflow customer queries.

Skills

Attention to detail

Clear written and verbal communication

Ability to manage multiple tasks

Familiarity with loan products

Job description

A financial services firm in Cardiff is seeking a Contact Centre Administration Specialist to ensure timely administration of loan redemptions and related queries. The ideal candidate will have contact centre experience in financial services, strong attention to detail, and excellent communication skills. This full-time position operates Monday to Friday with a focus on customer experience and operational excellence.