Licensing Officer – Cornwall Council

Institute of Licensing Ltd; Truro; Hybrid; GBP 31,000 - 40,000; Full time

Job summary

A public sector organization in Truro is seeking a motivated Licensing Officer to manage various licensing applications. The role involves excellent communication with diverse audiences and requires 5 GCSEs at Grade 5 or above. Responsibilities include preparing reports and providing technical support. This permanent position includes a salary range of £31,870 – £39,159 and offers a hybrid work model. Benefits include a generous leave entitlement and a defined benefit pension scheme.

Benefits

Defined benefit pension scheme

Generous annual leave

Employee health and wellbeing program

Access to discounts on goods and services

Qualifications

• 5 GCSEs at Grade 5 or above including English and Maths.
• Outline understanding of legislation and policy issues.
• Ability to prioritize workloads effectively.

Responsibilities

• Manage and process licensing applications.
• Respond to technical licensing enquiries.
• Prepare and present reports to Committees.

Skills

Understanding of legislation

Excellent communication skills

Ability to manage workload

Teamwork

Microsoft Office proficiency

Education

5 GCSEs at Grade 5 or above

Job description

• Job Category Regulatory & Enforcement Services
• Posting Date 12/09/2025, 02:33 PM
• Apply Before 01/06/2026, 11:59 PM
• Locations Other, Truro, Cornwall, TR1 3AY, GB
• Job Type/Contract Type Permanent
• Interview Dates TBC
• Advertised Salary Range £31,870 – £39,159

The Service & Team:

The Licensing Service is a large team within the Community Well-being Directorate and is responsible for a wide range of licensing functions. This includes taxis & private hire, alcohol, entertainment, gambling, animal licensing, street trading, caravan & park homes, pavement licensing and much more. We receive and determine thousands of applications annually and are also responsible for setting policies and procedures for doing so. Our work includes dealing with applications, business advice, reviews and committee hearings.

The Role:

We are seeking an enthusiastic and well‑motivated person to undertake the role of Licensing Officer. You need to have a “can-do” approach to work, with excellent interpersonal skills and the ability to communicate effectively with a variety of audiences. In addition, you must be able to work positively and collaboratively and plan work efficiently and effectively. You will be required to manage your own workload which will include dealing with applications, providing commercial services, responding to day‑to‑day technical licensing enquiries and preparing and presenting reports to Committees. You will deal with a variety of licence types such as alcohol and entertainment, taxi and private hire, gambling, street trading and pavement licensing. Please note, this role is not an Enforcement role.

What you’ll need to succeed:

• 5 x GCSEs at Grade 5 or above (or equivalent) including English and Maths.
• Outline understanding of legislation, technical, financial and key policy issues underpinning licensing.
• Outline understanding of how to identify/obtain evidence needed and determine various applications.
• Effectively manage and prioritise workloads, in pressured situations, despite interruptions and obstacles.
• Basic understanding of service planning and performance management.
• Able to work effectively as part of a team.
• Ability to use Microsoft Office applications and any other reasonable use of IT.
• Able to process a significant volume of work with speed and a high degree of accuracy.
• Experience of contributing to work with other teams or departments.
• Relevant work experience in a public sector environment.
• Excellent communication and presentation skills.
• Preparing and drafting reports, legal documents and other relevant papers or presentations.

Please read the role profile for the full details of this role attached below in this advert

Working Pattern:

This a permanent role for 37 hours a week working Monday – Friday 09.00 – 17.00. The Council’s Flexi Time Scheme applies to this role. This is a hybrid role; you will be expected to work from the office part of the week to undertake appointments with our customers.

What you’ll get in return:

Cornwall Council’s ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.

Our core employee rewards and benefits include:

• a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions
• a generous annual leave entitlement with the potential to purchase additional leave.
• A national award-winning employee health and wellbeing programme
• Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.

Additional Information:

Cornwall Council is unable to offer visa sponsorship or transfer existing sponsorship for this role.

We recommend saving a copy of this to refer to if you are invited to an interview.

For more information or an informal chat about the role please contact Sarah Thomas, Licensing Team Manager – [e-mail]

Application Process

Please attach a supporting statement to your application, remember to demonstrate why you are suitable against each of the points marked as ‘Essential criteria you need’ on the Role Profile using examples from your knowledge, experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience which clearly illustrates what you did and the effect it had. You can add your Education & Qualifications details manually using the application form timeline or you can upload your CV in addition to your supporting statement. Guidance on how to complete your application can be found here – The application process.

Please note that applications cannot be edited after they have been submitted, please contact [e-mail] if you have any queries or require assistance with your application.

Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.

We are happy to talk about flexible working options such as part-time or compressed hours. More examples of our flexible working opportunities can be foundhere –flexible working options .

Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g., race, disability, sex, gender, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.

Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, youngpeopleand adults at risk.It’sa vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.