Liaison Officer

Harpsouthend; Sea; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local homelessness charity in Southend is looking for a PRS Liaison Worker to enhance housing outcomes for individuals facing homelessness. The role focuses on building relationships with landlords and supporting residents in their housing journeys. Ideal candidates will have experience in housing support, strong negotiation skills, and a commitment to compassionate, trauma-informed practices. Join a dynamic team committed to transforming lives and fostering equity within the community.

Qualifications

• Experienced in housing, lettings, or homelessness support.
• Skilled at engaging with landlords and responding quickly to issues.
• Knowledgeable about barriers facing people moving on from homelessness.

Responsibilities

• Build and maintain strong relationships with PRS landlords.
• Promote HARP's Landlord Assurance Package.
• Provide tenancy sustainment support for up to 12 months.

Skills

Relationship building

Problem-solving

Negotiation

Knowledge of tenancy rights

Compassionate approach

Organizational skills

Job description

PRS Liaison Worker

Are you passionate about supporting people out of homelessness? We are looking for people who bring a range of skills to the organisation to help us meet our mission.

HARP is Southend-on-Seas leading homelessness charity and each year we work with around 1,000 local people to help them overcome or avoid homelessness. It is an exciting time to be joining HARP. The organisation has undergone significant change and growth over the past twelve months and we have ambitious plans for the future which will continue to transform lives.

About The Role

This is a unique chance to shape a brand-new approach to landlord engagement, tenancy sustainment and personalised support helping people take the next step in their housing journey.

As PRS Liaison Worker, You Will

• Build and maintain strong relationships with PRS landlords, SEALand housing partners
• Promote HARP's Landlord Assurance Package to increase access to safe, affordable homes
• Match residents to suitable properties using clear tenancy-readiness criteria
• Support residents throughout viewings, move-in, and the early stages of their tenancy
• Provide up to 12 months of light-touch tenancy sustainment support
• Step in early to resolve issues helping prevent tenancy breakdown
• Work closely with multi-agency partners including Southend City Council and Greater Change
• Collect data and insights to support evaluation of this innovative pilot

You will play a key part in reducing homelessness, improving housing outcomes and strengthening relationships within Southend's private rented sector.

We are looking for someone who is

• Great at building relationships and engaging confidently with landlords
• Experienced in housing, lettings, or homelessness support (or similar people-focused roles)
• Skilled at problem solving, negotiating, and responding quickly to emerging issues
• Knowledgeable about tenancy rights, affordability, and barriers facing people moving on from homelessness
• Compassionate, professional, and committed to trauma-informed, person-centred practice
• Organised, resilient, and able to manage a varied workload across multiple properties

If you're passionate about improving housing outcomes and want to help shape a new way of working, we'd love to hear from you.

HARP's Equity Statement

At HARP, we are committed to fostering a workplace that reflects the diversity of the communities we serve and where every employee feels valued, respected, and empowered. We believe that equity is essential to creating an inclusive environment where all individuals, regardless of their race, ethnicity, gender identity, sexual orientation, age, disability, socioeconomic background, or other characteristics, have access to equal opportunities for employment, advancement, and success.

We are dedicated to ensuring that our hiring, promotion, and compensation practices are fair, transparent, and free from bias. We actively seek to identify and eliminate barriers to employment and professional growth for underrepresented groups, and we embrace diverse perspectives as a source of strength, innovation, and growth.

Our commitment to equity means that we provide ongoing training and support to ensure that all employees can thrive in their roles and contribute meaningfully to our mission. We continually assess our policies, programs, and culture to ensure we are meeting the needs of all our staff and fostering an environment of trust, collaboration, and accountability.

By embedding equity in our workplace, we aim to create a culture where differences are not just respected but celebrated, and where everyone has the opportunity to achieve their full potential. We believe that when everyone has an equal chance to succeed, we all benefit.

How To Apply

You’ll need to confirm your right to work, fill out your contact details, attach your CV and Covering letter and fill our a short equality, diversity and inclusion questionnaire.