LGBTQ+ Project Worker (Supported Housing, Brighton Based) at Stonewall Housing

Community Base; Brighton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local support organization is seeking a confident and compassionate LGBTQ+ Project Worker to join their housing team across Brighton and Eastbourne. This role involves providing essential support to LGBTQ+ individuals facing diverse challenges, helping them move towards independent living. Successful candidates will excel in building relationships and adapting to the changing needs of residents, ensuring a high level of care and effective service user participation. The position demands emotional resilience and excellent communication skills.

Qualifications

• Experience in supported housing or social support roles is preferred.
• Understanding of issues impacting the LGBTQ+ community.
• Ability to work calmly and confidently under pressure.

Responsibilities

• Provide high quality, flexible support to LGBTQ+ individuals.
• Assess individual needs and create bespoke support plans.
• Develop links with relevant external agencies.
• Manage incidents with service users effectively.

Skills

Emotional resilience

Excellent communication skills

Ability to build positive relationships

Adaptability

Job description

We’re looking for a confident and compassionate LGBTQ+ Project Worker to join our supported housing team working across Brighton and Eastbourne. It’s a frontline position that requires emotional resilience, excellent communication skills, and a grounded understanding of what it means to work in a supported housing environment. The people we work with often face intersecting challenges including mental health, trauma, identity-based discrimination, and housing insecurity.

Your job will be to help them navigate these realities and move toward independent living with dignity, strength, and stability.

You’ll need to thrive in a role where no two days are the same. From conversations around rent and cleaning routines to complex safeguarding issues or mental health disclosures, you’ll be expected to step in calmly and confidently, without shying away from challenge.

We’re seeking someone who builds positive working relationships with both residents and housing providers, can adapt to rapidly changing needs, and brings clarity, kindness, and consistency to their work no matter what’s going on that day.

While this role is based in Brighton, we operate as one team across both Eastbourne and Brighton. From time to time, you may be expected to provide cover at our Eastbourne accommodation when needed.

The advertised salary includes London Weighting. As such, you will be responsible for covering the cost of travel to London for our monthly all-staff meetings. If additional travel to London is required as part of your role, these costs will also need to be covered by you.

Key Responsibilities

• To provide a high quality, flexible and responsive support service to LGBTQ+ people, supporting them for independent living or suitable alternative housing through the provision of 1-1 support sessions and group work.
• To assess the individual needs of each person and provide a bespoke support plan.
• To ensure that effective service user participation mechanisms are in place.
• To ensure a high level of customer care and practice at all times.
• To develop links with relevant external agencies.

Main Duties of the Post

Support Sessions

• To give holistic support to LGBTQ+ people accessing our supported accommodation service and to provide proactive support to these service users who are sometimes hard to engage.
• To meet service users regularly to provide structured support, in relation to LGBTQ+ and Housing specific issues, such as gender identity pathways, mental health services, health issues, safeguarding, liaising with the professional network.
• To work with LGBTQ+ people accessing supported accommodation to develop and review individual support plans and risk assessments.
• To liaise with other service providers ensuring service users receive the necessary support to sustain their accommodation, acquire relevant independent living skills, maintain or improve positive physical and mental health and access into meaningful occupation of their time.
• To assist service users in maximising and managing their income including universal credit, ESA, PIP and Housing Benefit.

Semi-independent Living Support

• To work with service users to enable them to develop the life and social skills necessary to sustain their accommodation and prepare them for independent living.
• To assess individual service user’s suitability for independent accommodation.
• To act quickly to manage incidents and to advise, support and assist service users unable to maintain supported accommodation into more appropriate housing options.
• To support service users in the completion of application forms necessary to support move-on housing, including the private rented sector.
• To ensure that all service users are provided with information about local services whilst in supported accommodation and during their move on.
• To ensure all service users are fully aware of their rights and responsibilities in their home.
• To work with housing providers, both public and private, to negotiate move on options.

Groupwork, Consultation and Participation

• To work as part of a team in developing user participation.
• To identify and develop appropriate and flexible processes for consulting with our service users, via social media platforms, newsletters, events and workshops.
• To devise innovative and creative ways of involving LGBTQ+ people in the running of the schemes with an independent approach.
• Supporting our residents to participate in group and peer support and to access online support mechanisms.
• Facilitating and promoting an LGBTQ+ group work programme.

Other Duties

• To establish and maintain accurate and complete records in all areas of work.
• To complete statistics for the collation of performance and funding information.
• To maintain up to date knowledge of legislation and regulations in relation to funders and other key areas.
• To participate in individual and clinical supervision meetings, annual appraisals and training.
• To act in accordance with the organisation’s Diversity Policy, Health and Safety Policy, Code of Conduct and all other corporate policies and procedures.