Leisure Concierge & Membership Specialist

Better; Bedford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading leisure operator in Bedford is seeking a Concierge to provide exceptional customer service and handle enquiries at a community fitness centre. This permanent role involves the first point of contact for members, conducting transactions, and ensuring a welcoming environment. Ideal candidates will possess strong communication skills, a passion for service, and the ability to work in a team. The organization offers career progression, development support, and comprehensive benefits including membership discounts and health assurance.

Benefits

Access to a pension scheme

Health Assurance and counselling services

Discounted leisure centre membership

Qualifications

• A can-do attitude is essential.
• Real focus on customer service is required.
• Passion and personality are important.
• Knowledge of health and safety needed.
• Good IT, literacy, numerical skills expected.
• Some administrative experience preferred.
• Cash handling experience is beneficial.

Responsibilities

• Serve as the first point of call for customers.
• Handle incoming calls and customer transactions.
• Manage membership enquiries and sales.
• Provide first-class customer service.
• Ensure the centre's cleanliness and upkeep.

Skills

Customer service

Communication

Teamwork

Attention to detail

Job description

A leading leisure operator in Bedford is seeking a Concierge to provide exceptional customer service and handle enquiries at a community fitness centre. This permanent role involves the first point of contact for members, conducting transactions, and ensuring a welcoming environment. Ideal candidates will possess strong communication skills, a passion for service, and the ability to work in a team. The organization offers career progression, development support, and comprehensive benefits including membership discounts and health assurance.