Learning Support Assistant

The Thinking Schools Academy Trust; Chatham; On-site; GBP 35,000 - 45,000; Full time

Job summary

An educational institution in Chatham seeks an Application Support Specialist to provide technical and functional support for business applications. The ideal candidate will have a Bachelor's degree in Computer Science, over 2 years of experience in application support, and strong troubleshooting skills. Responsibilities include diagnosing issues, assisting users, and enhancing application performance. This role offers career development opportunities in a dynamic IT environment.

Qualifications

• 2+ years in application support or similar technical role.
• Experience with web applications, cloud environments, and CRM systems is preferred.
• Ability to understand (read/speak) French is a plus.

Responsibilities

• Provide technical support for commercial systems.
• Diagnosing and resolving application issues.
• Collaborate with development and IT teams.

Skills

Troubleshooting software applications

Communication with non-technical users

Analytical skills

Working collaboratively in teams

Education

Bachelor's degree in Computer Science or related discipline

Relevant certifications (e.g., ITIL Foundation)

Tools

.NET

SQL language

Job description

The Application Support Specialist will provide technical and functional support for commercial systems within Eurotunnel’s IT department. The role ensures the smooth operation of business applications by diagnosing and resolving issues, assisting users, and contributing to system improvements. This position requires adaptability to a diverse technical environment and close collaboration with project managers, support teams, and business users.

• Technical Support: Respond to and resolve application support requests promptly and effectively.
• Issue Diagnosis: Analyse and troubleshoot application problems, identify root causes, and implement corrective actions.
• User Assistance: Provide guidance and training to users on application functionality.
• Incident Management: Log, track, and resolve incidents using the support system.
• Collaboration: Work with development teams, business stakeholders, and IT technical teams to resolve complex issues and enhance application performance.
• Documentation: Maintain accurate support documentation, including user guides and troubleshooting procedures.
• Continuous Improvement: Identify and implement opportunities for process and service enhancements.

Qualifications and Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline.

• Relevant certifications (e.g., ITIL Foundation, Microsoft technologies) are advantageous.

• Minimum of 2 years in application support or a similar technical role.

• Strong troubleshooting skills for software applications.

• Knowledge of web applications (.NET) and SQL language.

• Excellent communication skills to explain technical concepts to non-technical users.

• Strong analytical and problem-solving abilities, including working on unfamiliar systems.

• Ability to work collaboratively within cross-functional teams.

Preferred:

• Experience with web applications, cloud environments, and CRM systems.

• Ability to understand (read/speak) French is a plus.

If you are interested in applying, please submit your application online by Monday 9th February 2026.

We reserve the right to close this vacancy early if we receive sufficient applications. Therefore, we encourage you to apply as soon as possible.

Please Note: From 1 January 2021, non-British and non-Irish nationals who do not already hold a UK immigration status will be required to obtain a visa in order to be able to work in the UK. Before applying for this role, please ensure that you are permitted to apply. For further information, please visit the UK Visa and Immigration Website.

• Durée du contrat en mois / Contract duration in months (CDD/FTC, détachement/secondment, alternance/apprentice, intérim/seasonal):
• Type de contrat / Contract Type: CDI / Permanent