Leakage Team Manager

Severn Trent Plc; Wrexham; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading water company in Wrexham is seeking a Leakage Team Manager to lead efforts in leakage detection and water management. This pivotal role entails managing a multi-disciplinary team to meet regulatory targets while upholding safety and customer service standards. The ideal candidate should have a proven record in team leadership, strong planning skills, and the ability to thrive in a customer-focused environment. Competitive benefits include a bonus scheme and extensive training opportunities.

Benefits

26 days holiday + bank holidays

Annual bonus scheme

Leading pension scheme

Sharesave opportunity

Dedicated training and development

Qualifications

• Proven track record of managing and inspiring teams in a fast-paced environment.
• Strong planning and organizational abilities with experience in budget planning.
• Effective communicator who can engage and motivate diverse teams.

Responsibilities

• Lead a multi-disciplinary team to achieve leakage targets.
• Coordinate resources and prioritize leakage activities.
• Manage budgets and maintain asset, vehicle, and equipment standards.

Skills

Team leadership

Customer focus

Analytical skills

Organizational skills

Budget management

Job description

Helô! We’re Hafren Dyfrdwy, one of the 11 regulated water and wastewater companies in England and Wales. We serve over 100,000 homes and businesses across Mid and North Wales, and our enduring focus is on delivering for our customers, both now and for generations to come.

Employing over 130 people, we’re a local company based in Wrexham and Powys and from providing clean water every time our customers turn on the tap to returning it to rivers even cleaner than we took it, we are proud to take care of one of life’s essentials.

We are passionate about ensuring the future well‑being of generations in our region, and within Wales as a whole, and playing our part in supporting on the well‑being goals is central to our strategy. There really is something for everyone here.

LET’S TELL YOU MORE

We are seeking an Leakage Team Manager to lead a multi‑disciplinary team delivering effective leakage detection and identification of unaccounted‑for water, ensuring annual company leakage targets are achieved. You will manage people, assets, systems and budgets to meet regulatory and operational requirements while driving high standards of safety, customer service and performance.

The role involves coordinating resources and prioritising leakage activity in line with Proactive Network Control guidance, working closely with Network Control, Repair and Maintenance, contractors and internal stakeholders. You will lead continuous improvement, embed change, and ensure sufficient resources are in place to deliver both planned and reactive leakage activity, including out‑of‑hours cover.

You will be accountable for asset, vehicle and equipment standards, budget management, and maintaining a zero‑harm culture. The role requires regional travel and participation in a 24/7 standby rota.

WHAT WE’RE LOOKING FOR

A full UK drivers licence will be required.

We are looking for an experienced people leader with a proven track record of managing and inspiring teams in a fast‑paced, customer‑focused environment. You will be comfortable challenging performance, recognising potential and driving continuous improvement, with the ability to lead teams through change and perform effectively under pressure, including during emergency situations.

The role requires strong planning, organisational and analytical skills, experience of budget planning and control, and the ability to make sound decisions using management information. A solid understanding of regulatory requirements, health and safety, HR, NRSWA, environmental and quality standards is desirable. You will be an effective communicator who can engage and motivate diverse teams, adapt to change, and maintain a positive, flexible approach.

HOW WE’LL REWARD AND CARE FOR YOU IN RETURN

It's not just a job; it's a career. We offer benefits that reward great work and award‑winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:

• 26 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500 per annum based on company performance)
• Leading pension scheme – we will double your contribution (up to 4% when you contribute 8%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our ‘Academy’
• Family friendly policies

LET'S GO

We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.