Lead Officer Level 2

Connected Local Government; Sandwell; On-site; GBP 100,000 - 125,000; Full time

Job summary

A local government authority in Sandwell is seeking a highly skilled ICT Endpoint and Application Lead to manage over 4,500 devices and support digital transformation. You will ensure that the workforce is equipped with the latest Microsoft products, provide technical support for applications, and lead initiatives for technical upskilling. This role offers a competitive salary and flexible working arrangements, making a significant impact on the council’s digital strategies.

Benefits

Competitive salary

Flexible working arrangements

Supportive team

Qualifications

• At least two years’ experience in the Microsoft Intune Product Family.
• Experience with Windows Installer file technologies and deployment methodologies.
• Ability to support a large, diverse user base.

Responsibilities

• Maintain secure and up-to-date computer operating systems.
• Provide technical support for over 500 applications.
• Lead the maintenance and support of Microsoft Intune tools.

Skills

Microsoft Intune

ICT endpoint management

Microsoft operating systems

Problem-solving

Communication skills

Education

Level 5 qualification (Foundation Degree, HND or equivalent)

Job description

Sandwell Metropolitan Borough Council are searching for a highly skilled and motivated ICT Endpoint and Application Lead to join our dynamic ICT Desktop team. This vital role is responsible for rollout, maintenance, and support of over 4,500 endpoint devices across the organisation. You will play a key part in ensuring our workforce is equipped with the latest Microsoft operating systems and products, and support both technical and digital upskilling initiatives.

Why Join Us?

This is a fantastic opportunity to make a real impact on the digital transformation of Sandwell MBC. You’ll be at the forefront of ensuring our workforce remains productive, secure, and digitally confident. The role offers a competitive salary, flexible working arrangements, and the chance to work with a supportive and forward-thinking team.

Key Responsibilities

• Maintain secure and up-to-date computer operating systems across the authority.
• Provide technical support for over 500 applications used by authority.
• Support end users with technical issues and adoption of new technologies.
• Support high‑profile business application upgrades and projects with technical expertise.
• Lead the maintenance and support of the Microsoft Intune Product family tools.
• Assess new software for end users, ensuring compliance with corporate and industry governance standards.
• Assist the Desktop, Applications and Adoption teams with Business As Usual tasks.

Essential Requirements

• Level 5 qualification (Foundation Degree, HND or equivalent) or relevant experience.
• At least two years’ experience in the Microsoft Intune Product Family (Intune Service, Configuration Manager, Autopilot, Windows Defender).
• Proven experience in ICT endpoint management and application support; strong technical knowledge of Microsoft operating systems and enterprise applications; proven experience to contribute to technically challenging projects with strict time constraints and high delivery standards.
• Proven experience of Windows Installer file technologies and deployment methodologies.
• Excellent problem‑solving skills and the ability to support a large, diverse user base; ability to work collaboratively within a team and across departments; strong communication skills and a proactive approach to user support and digital adoption; a commitment to the council’s values: One team, Customer Focused, Inclusive, Ambitious and Accountable.
• Please submit your application by 15th December 2025. For further information please contact Pindi Kaur via email at [e-mail].

To apply please click the Apply Now link below.