Lead Officer

UniTrust Protection Services (UK) Ltd; Watford; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading security services company in the United Kingdom is seeking a Lead Officer to oversee security at the Woodside Leisure Park. This position involves maintaining safety, managing contractors, and providing excellent customer service. The ideal candidate should have a basic security qualification, be physically fit, and possess strong communication skills. This role offers a structured work schedule from Monday to Friday, with competitive pay and various employee benefits including training and support.

Benefits

Virtual GP

Employee Assistance Programme

Group Life Assurance

Personal Pension

Cycle to Work Scheme

Tech Scheme

Company Sick Pay Scheme

Long Service Awards

Recognition Awards

Comprehensive Training

Discount Platform

Wellbeing Platform

Qualifications

• Must have excellent verbal and written English skills.
• Training provided for first aid if not already qualified.
• Must undergo a minimum of 3 days on-site training.

Responsibilities

• Maintain good order on site and protect individuals from harm.
• Ensure safety precautions are in place including fire exits.
• Undertake external patrols and inspections as per instructions.

Skills

Excellent literacy and communication skills

Computer literate (E-mail, Word, Excel)

Good telephone manner

Reliability and self-motivation

Physical fitness for patrol and emergency response

Education

Security Industry Training Organisation basic qualification or equivalent experience

First aid qualification (desired, not essential)

Job description

Job Title: LeadOfficer

Based: WD25

Reporting to: Contract Manager

Hours: Monday – Friday Days (45hrs per week)

Rate: £12.40 per hr

Benefits

• Virtual GP
• Employee Assistance Programme
• Group Life Assurance
• Personal Pension
• Cycle to Work Scheme
• Tech Scheme
• Company Sick Pay Scheme
• Long Service Awards
• Recognition Awards
• Comprehensive Training
• Discount Platform
• Wellbeing Platform
• Living Wage Foundation Service Provider

Objective

To work as a Core Security Supervisor, providing a high level of customer service at our client site. Act as the first point of contact for all staff and visitors entering the Woodside Leisure Park. Liaise with the client and stakeholders where required or requested. Working alongside the other service lines on site. Ensuring the protection of persons and property and thereby the provision of a safe and secure environment.

Duties

• The maintenance of good order on site, including the protection of everyone therein against violent acts, abuse and accident.
• The protection of the client’s property against loss, theft, damage (including fire and water) and waste.
• The protection of private property belonging to the client, their staff and visitors against loss, theft and damage.
• Prevent offences against the law of the land, UniTrust disciplinary codes and policies and ensure all are brought to the attention of the management team.
• Ensure basic fire precautions are in place and means of escape are clear (this relates to all final exits from each unit).
• Undertake external patrols and inspections in accordance with Assignment Instruction/SOP’s.
• Utilising the patrolling and reporting system where applicable.
• Working in a leisure park environment, with heavy vehicle and person movement.
• Working with each unit tenant to ensure relevant security procedures are observed. Some standing may be required however, external patrolling is required.
• Escalating any security and maintenance related issues to the SDM/FM (Service Delivery/Facilities Manager) and Unitrust Contract Manager by way of a detailed and accurate email/incident report.
• As a part of the SDM’s/FM’s Response Team, provide assistance with emergency procedures in accordance with instructions and training.
• Management of Contractors for the client and tenants. Liaising with tenants where needed.
• Completing permit to work forms as required.
• Carry our escort duties for Contractors and some deliveries as required (if applicable).
• Ensuring that no unauthorised persons are permitted in prohibited areas.
• Maintaining accurate records.
• Manage ad‑hoc projects/tasks.
• Monitoring and responding to incidents.
• Key Control and management of daily issues.
• General security gate house duties.

Person Specification

• Officers must have the Security Industry Training Organisation basic qualification or equivalent experience.
• First aid qualification is desired, but not essential, as training can be provided by company.
• Officers must undergo a minimum of 3 days on site training (x2 day and x1 night for familiarisation).
• Excellent literacy and communication skills, together with excellent verbal and written English.
• Possess a good telephone manner.
• Be computer literate, E‑mail, Word and Excel.
• Carry and be capable of using all security equipment necessary to efficiently perform the duties required of a professional security officer.
• A consistently smart appearance in the uniform provided and required by UniTrust and its clients.
• Reliability, energetic, self‑motivation and ability to use own initiative and work without supervision.
• Be able to cope with multiple tasks in a calm professional manner.
• Excellent timekeeping at all times.
• The ability, tact and diplomacy to deal with people at all levels including the client, the client’s tenants and visitors in all circumstances including emergencies and other times of stress.
• Self‑confidence and an interest in self‑development.
• An excellent level of physical fitness to enable the post holder to perform patrol and emergency response duties efficiently and effectively.

Other

The nature of the role is such that it is critical that the post holder has and will maintain an excellent record of attendance and timekeeping.

Don’t miss out on this fantastic opportunity to join our team as a LeadOfficer! Unitrust is an Equal Opportunities employer and welcomes applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity. Please note, any job offered is subject to satisfactory pre‑employment and five year work history security vetting checks according to BS 7858:20.