Laboratory Administrator

SureScreen Diagnostics Limited; Ilkeston; On-site; GBP 60,000 - GBP 80,000; Part time

Job summary

A leading ecological laboratory in Ilkeston, UK, is seeking an organised individual for a seasonal role to manage laboratory operations during peak demand. This position includes responsibilities such as booking customer samples, ensuring compliance and quality, and providing exceptional customer service. Ideal candidates will have strong IT skills, a detail-oriented mindset, and a proactive attitude. Candidates can expect flexible hours with a 30-hour work week, Monday to Friday, between 8.30am-3pm, with potential for contract extension.

Responsibilities

• Receive and book customer samples into the laboratory accurately.
• Act as a point of contact for customer inquiries and support.
• Input sample results into the jobs database without delay.
• Maintain high standards of quality and compliance.
• Adhere to Health & Safety policies for a safe environment.
• Provide flexible support during peak workloads.

Skills

Excellent IT and numerical skills

Excellent customer service and communication skills

Methodical approach to tasks

Well organized

Good attention to detail

Fast work pace

Proactive nature

Self-motivated

Positive can-do attitude

Team player

Tools

MS Office

Job description

SureScreen Scientifics Ltd is a leader in ecological laboratory analysis. The impressive 1740's Georgian house, only 10 minutes from Derby, surrounded by beautiful gardens, orchard & beehives, has been renovated over the last 10 years to a busy state of the art scientific laboratory.

We are looking for someone with excellent attention to detail to join us for a 3 month fixed term contract for our seasonal peak with a possibility of contract extension or permanent position.

Job Purpose

To be the organisational anchor of the laboratory during peak seasonal demand, ensuring smooth, efficient operations, coordinating administration, supporting colleagues, and delivering a professional, responsive service to customers.

Key Accountabilities and Responsibilities

• Receive and book in customer samples into the laboratory using the internal jobs database, performing critical checks to identify sample issues, confirm customer details, verify dates and deadlines, and ensure paperwork is complete and well organised to support efficient laboratory workflows.
• Act as a point of contact for customer enquiries, making phone calls and providing support such as reissuing reports, confirming sample status, finding samples locations and processing sample upgrades in a professional and timely manner.
• Input sample results into the jobs database accurately, ensuring reports are generated and issued to customers without delay.
• Maintain high standards of quality and compliance across all administrative and laboratory-facing activities.
• Adhere to all Health & Safety policies and procedures, ensuring a safe and compliant working environment.
• Provide flexible support to other areas of the business during periods of increased demand, contributing to smooth operations during peak workloads.

Qualifications, skills, and experience

• Excellent IT and numerical skills including MS Office
• Excellent customer service and communication skills
• A methodical approach to tasks
• Well organised
• A good attention to detail
• Fast work pace
• A proactive nature; there is always something to be done to help the team
• Self-motivated-
• A need to get it right
• A positive can-do-it attitude
• A team player

The position is a zero hour contract with expected and timetabled hours of 30 hours per week Monday to Friday 8.30am-3pm. Note: if you would prefer different working hours, please get in touch and we may be able to accommodate.

Visit our website for more information: www.surescreenscientifics.com