KYC-Driven Customer Operations Specialist

GoCardless; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global payment solutions provider in London is seeking a Customer Operations Specialist for a 12-month fixed-term contract. Responsibilities include supporting customers with inquiries, managing escalations, and ensuring compliance in daily operations. The ideal candidate will have strong communication skills in English and experience in customer service. This role offers competitive compensation and a flexible working environment, emphasizing the importance of customer satisfaction and internal teamwork.

Benefits

Medical cover

Work Away Scheme

Hybrid working model

Equity participation

Parental leave

Additional paid leave days

Qualifications

• Verbal fluency in English for customer communication.
• Experience supporting customers, especially in a fast-paced environment.
• Knowledge of KYC or AML is a plus.

Responsibilities

• Support customers with enquiries related to GoCardless products.
• Advise merchants on maximizing product usage.
• Manage internal escalations to ensure resolution.

Skills

Fluent in English

Customer service experience

Detail-oriented

Ability to work under pressure

Problem-solving

Tools

Zendesk

Looker

Job description

A global payment solutions provider in London is seeking a Customer Operations Specialist for a 12-month fixed-term contract. Responsibilities include supporting customers with inquiries, managing escalations, and ensuring compliance in daily operations. The ideal candidate will have strong communication skills in English and experience in customer service. This role offers competitive compensation and a flexible working environment, emphasizing the importance of customer satisfaction and internal teamwork.