KOL Engagement Lead – Medical Devices (UK, Hybrid)

Smith & Nephew; Manchester; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A global medical technology company is seeking a Customer Engagement Manager in Manchester. This role requires expertise in marketing, project management, and customer relations to develop a KOL strategy. The ideal candidate should have experience in the medical or healthcare industry, strong communication skills, and a proven ability to engage effectively with stakeholders. This position offers flexible working arrangements, generous benefits, and a culture of collaboration and care.

Benefits

Generous annual bonus

Private health and dental plans

Flexible vacation and time off

Discounts on gyms and fitness clubs

Salary sacrifice bicycle and car schemes

Qualifications

• Proven ability to design and deliver impactful engagement strategies.
• Strong project management skills across multiple functions.
• Ability to engage confidently with stakeholders at all levels.

Responsibilities

• Lead the development of a KOL engagement strategy across the UK.
• Map and nurture relationships with influential healthcare professionals.
• Create structured engagement plans to drive evidence-led advocacy.

Skills

Project Management

Communication Skills

Negotiation Skills

Marketing Mindset

Customer Facing Experience

Creativity

Analytical Thinking

Education

Experience in Medical Devices or Healthcare

Job description

A global medical technology company is seeking a Customer Engagement Manager in Manchester. This role requires expertise in marketing, project management, and customer relations to develop a KOL strategy. The ideal candidate should have experience in the medical or healthcare industry, strong communication skills, and a proven ability to engage effectively with stakeholders. This position offers flexible working arrangements, generous benefits, and a culture of collaboration and care.