Key Accounts Administrator

Glendale Services; Chorley; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A market-leading environmental services provider in Chorley seeks a skilled Key Account Administrator. The role involves managing client relationships, ensuring expectations are exceeded, and maintaining IT systems for performance monitoring. Ideal candidates are detail-oriented and proficient in Excel/Google Sheets, with opportunities for career progression and competitive pay. Join a company committed to employee development and environmental sustainability.

Benefits

Competitive salary

Incremental annual leave

Employee health cash plan

Pension Scheme

Career progression

Training and development

Qualifications

• Must manage Commercial Clients to exceed expectations.
• Experience in inputting and managing internal IT systems.
• Ability to produce analytical reports from the internal system.

Responsibilities

• Oversee reporting and ensure accuracy and deadlines are met.
• Support sales pipeline and helpdesk responses within KPIs.
• Monitor scheduled works and communicate issues with solutions.

Skills

Proficient in Excel/Google Sheets

Organised

Detail-oriented

Job description

Key Account Administrator

Chorley

Hybrid

£12.60 per hour

40 hours

Are you enthusiastic? Are you organised? Do you have an eye for detail?

If you identify with the above, this role was made for you!

At Glendale, we have a great new opportunity for a Key Account Administrator at our Head Office.

And most importantly, you will be joining a company that can offer valuable career prospects and believes in investing in its people.

Who are we?

Glendale, a family owned company since 1989, is a market-leading, technology‑focused, respected, environmental services provider. At the forefront of green service provision in the UK Glendale has revenues of over £65m and is proud to say we have been awarded the 2025 Pro Landscape Business Awards Supreme Winner and the BALI Employer Excellence Award Winner for 2025.

Activities throughout the UK include grounds management, arboriculture, landscaping, estate management, vegetation control, woodland management, supply and relocation of plants and semi‑mature trees, winter services and the management of sports facilities.

Committed to the environment, Glendale is a Carbon Neutral business that seeks to improve the environment through our activities and go above and beyond to ensure that the planet is not adversely affected by our business. From ensuring local parks and open spaces are maintained to a high standard, to tree safety through our arboricultural teams, to saving mature trees through our Civic Tree business and ensuring sustainable design through our landscape architecture practice. Glendale offered the full range of landscape services from one unique source of professionals.

What are we looking for?

To take full responsibility for the management of Commercial Clients, including Managing Agents and Retail Accounts in ensuring we exceed the client’s expectations, through the monitoring of our client's IT portals, to ensure that these are fully up to date with regards to PPM scheduling, and respond to any reactive tasks using the clients CAFM system. Inputting and managing our internal monitoring and performance IT system and quoting systems. Candidates must be proficient in the use of Excel/Google Sheets and be able to produce analytical reports from the “Glendale live” system.

The main duties of the Key Account Administrator include:

• Oversee all reporting and ensure accuracy and deadlines are met
• To maintain and support the helpdesk, respond to the clients within the prescribed KPIs
• To support the sales pipeline via the key accounts manager and the sales team
• Ensure all quotes are dealt with promptly
• Support in Monitoring the in‑house works programme, “Glendale live”, to ensure that all scheduled works are completed, and any remaining outstanding, then communicated directly with the contracts manager to understand issues why and update the client’s portal with the solution and return date – both the Glendale contract manager and sub‑contractors.
• To produce and maintain through regular reviews, a Service Level Agreement for each site within the specific Client’s remit.
• Ensure that all potential opportunities for clients are identified, reported and updated on SIP, quoting VO works to include minor civil works and landscaping works.
• Through the monitoring of “Glendale live” and direct feedback from the operational teams, ensure that all urgent VO works are reported directly to the client with proposed costs to rectify - i.e., fly‑tipping, potholes, graffiti.
• Identify new sales opportunities and ensure continuous growth of our clients to include new site contracts, Hard and soft landscaping improvements, Winter gritting services, internal and external planting and the cross‑selling of other Glendale business
• Along with the Key Account management team, use experience to support with new bids development, providing written information relating to mobilisation activities, continuous improvements, sustainability, etc
• Fully undertake all day to day tasks relating to the finance and month‑end reporting, including sales invoicing, job tracking and any other ad‑hoc duties.
• Work with the Finance team to follow up and reduce bad debt, where and where required, produce reports to present to the Clients highlighting where Purchase Orders are required and where payment has still to be received.
• The above duties are not exhaustive, and the Company may request that the job holder undertake additional reasonable responsibilities in line with this role.

What can Glendale offer you?

• Competitive salary
• Incremental annual leave
• Access to BenefitHub our employee discount portal - discounts on travel bookings, high street & supermarket shops, gift cards, cinema tickets, days out, leisure activities and help with your day to day spending
• Employee health cash plan
• Pension Scheme
• Company sick pay
• Career progression
• Training and development

Follow us on Twitter @GlendaleUK

We are proud to be Equal Opportunity employers and are committed to inclusion and diversity.

If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment as interviews will be held throughout the process. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion.