Key Account Manager

AnaVation LLC; Bournemouth; On-site; GBP 35,000 - 37,000; Full time

Job summary

A national water services provider is seeking a Key Account Manager to manage customer relationships and drive service excellence. This full-time role requires expertise in water hygiene and proven account management skills. You will collaborate across teams to ensure customer satisfaction and revenue growth while delivering outstanding service. The position offers competitive compensation and benefits, and you will play a vital role in enhancing customer relationships and ensuring compliance with industry standards.

Benefits

Generous holiday allowance

Discretionary bonus

Competitive contributory pension

Health & wellbeing benefits

Employee support programs

Qualifications

• Solid industry experience in water hygiene/treatment.
• Proven track record in account management.
• Great relationship-building skills at all levels.

Responsibilities

• Own broker relationships to ensure fast handling of queries.
• Act as the key customer contact, driving retention.
• Manage renewals and pricing for services.

Skills

Water Hygiene / Water Treatment knowledge

ACOP L8 knowledge

Account management skills

Communication skills

Commercial acumen

Attention to detail

Education

GCSEs in Maths, English and Science

Job description

Pennon Water Services, t/a Source for Business is a national business water retailer delivering simple, accurate and timely billing to c. 100,000 customers through great customer service. We are committed to helping our customers lower water use and reducing costs.

As employees we thrive in a supportive working environment, developing and continuously learning to ensure we are all working at our best and we’re looking for enthusiastic people to join our growing team and be part of our continued success.

At Pennon Water Services, we thrive in a supportive and collaborative environment where learning, development and doing the right thing for our customers is at the heart of what we do. As we continue to grow, we’re looking for an enthusiastic and motivated Key Account Manager to join our team and play a pivotal role in supporting our customers and broker partners.

You will join us on a full‑time, permanent basis, and in return, you will receive a competitive salary of £35,000-£37,000 per annum.

About the role:

• A fantastic opportunity for a driven, customer‑focused water hygiene/treatment professional.
• As our Key Account Manager, you’ll own a portfolio of customers and be the go‑to contact for key brokers—delivering standout service, fast billing resolution, accurate contract management and long‑lasting relationships.
• You’ll collaborate across Operations, Commercial and Technical teams to ensure flawless contract delivery, great customer outcomes and spot fresh opportunities for growth and service improvement.

What you’ll be doing:

• Own broker relationships end‑to‑end, ensuring fast, accurate handling of queries, billing and contracts.
• Act as the key customer contact, driving retention, satisfaction and commercial performance.
• Lead account reviews, resolve issues and ensure full compliance.
• Manage renewals and pricing, supporting negotiation with accurate documentation.
• Work with technical teams to deliver water hygiene and legionella control to ACOP L8/HSG274 standards.
• Identify cross‑sell and upsell opportunities across accounts.
• Produce sharp, cost‑effective bids for new hygiene and treatment work.
• Monitor competitors and recommend smarter processes.
• Support management with insight and technical input.
• Champion H&S, quality and service excellence at all times.

What we are looking for:

• Water Hygiene / Water Treatment pro with solid industry experience.
• Confident with ACOP L8 and HSG274 – you know the guidance inside out.
• Proven account or broker management skills, with a track record of keeping customers happy.
• Great communicator and relationship‑builder at every level.
• Commercial, proactive and solutions‑focused – you get things done and deliver results.
• Highly organised multitasker with sharp attention to detail.
• GCSEs (or equivalent) in Maths, English and Science.

What’s in it for you?

• We’re all about investing in our people. You’ll get ongoing training, development and support to grow a long‑term career with us. As part of the Pennon Group, you’ll also enjoy:
• Generous holiday allowance + bank holidays
• Discretionary bonus
• Competitive contributory pension
• Share‑save scheme
• Health & wellbeing benefits
• Employee support and financial wellbeing programmes
• Group discounts + Cycle to Work
• and plenty more perks along the way

Closing date: 19th December 2025

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values which are essential to our success are:

• Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
• Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
• Be the Future - Embrace change. Drive Progress. Own the challenge.