Junior Workflow Helpdesk Technician

AnyTime digital work; Remote; GBP 20,000 - 25,000; Full time

Job summary

A dynamic IT solutions firm in Birmingham is seeking a Junior Workflow Helpdesk Technician for a fully remote position. This entry-level role is ideal for candidates passionate about technology, offering exposure to various software and the opportunity to build a career in IT. The role includes supporting clients, managing support tickets, and collaborating on projects. Strong communication and a basic understanding of coding are essential. Competitive benefits and support for professional development are offered.

Benefits

Flexible working options

33 days holiday including bank holidays

Enhanced family friendly benefits

Pension scheme

Life assurance 4 x salary

Mental health support

Cycle2work scheme

Employee social events

Qualifications

• Exposure to JavaScript, HTML, CSS, or similar projects.
• Enthusiasm for technology and workflow software.
• Ability to follow guidance and work under supervision.

Responsibilities

• Support customers and internal teams with IT solutions.
• Log and track support tickets adhering to service standards.
• Collaborate with colleagues to deliver projects.

Skills

Basic coding knowledge

Strong communication

Attention to detail

Time management

General IT understanding

Database awareness

Education

High school diploma or equivalent

Tools

MySQL

MSSQL

Job description

Anytime Birmingham, England, United Kingdom

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Anytime Birmingham, England, United Kingdom

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About Us

With 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact.

About Us

With 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact.

As an independent subsidiary of HP Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.

Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting diversity and inclusion.

Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless.

At Apogee Corporation, we believe that true innovation flourishes when everyone is free to be their authentic selves. As an Equal Opportunity Employer, we are committed to creating an inclusive environment where every unique perspective is valued and celebrated. We draw on the richness of our differencesacross age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, and beliefsbecause we know that our collective strength lies in our diversity. Here, your individuality drives our shared success, and we actively encourage you to bring your whole self to Apogee.

Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service.

JOB DETAILS

We are seeking a Workflow Helpdesk Technician to join our Professional Services team. This is an exciting entry-level opportunity for graduates or candidates with limited professional experience who are passionate about technology and eager to develop their career.

In This Role, You Will

• Support our customers and internal teams with IT and workflow solutions.
• Work with a variety of software products, learning how to integrate them into client environments.
• Log and track activities and support tickets, adhering to service standards.
• Collaborate with colleagues to deliver projects and maintain excellent customer service.
  
  

A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role is fully remote and home-based. Attendance at our offices is required periodically for team meetings and training.

Skills And Experience Required

• Basic coding knowledge:Exposure to JavaScript, HTML, CSS, or similar through coursework or personal projects.
• Strong communication, attention to detail, time management, and the ability to follow guidance and work under supervision.
• General IT understanding:Awareness of workflow software or willingness to learn, with enthusiasm for technology.
• Database awareness:Familiarity with MySQL or MSSQL concepts (classroom or project experience).
  
  

BENEFITS

• Flexible working options
• 33 days holiday including bank holidays
• Holiday purchase scheme
• Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
• 2 paid days off per year for voluntary work to support our local communities
• Staff Reward Scheme
• Pension scheme
• Life assurance 4 x salary
• Sponsorship for professional development and memberships
• Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
• Mental health first aider support programme
• Cycle2work scheme
• Discounted Gym Membership
• Eye care voucher scheme
• Free flu vaccinations
• Employee social events and recognition activities throughout the year
• HP Employee discount programmes
• Mobile phone discounts
  
  

Apogee Corporation is dedicated to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. We welcome applicants from all backgrounds and are open to discussing flexible working arrangements. We actively support work-life balance and encourage candidates to share any flexibility requirements, which we will do our best to accommodate where possible within the needs of the role and the business. If flexibility is important to you, please include this information in the salary section of your application, after stating your salary expectations, so we can discuss it early in the process.

If you have a disability or health condition and require any reasonable adjustments during the application or recruitment process, please contact us on 0345 300 9955and ask to speak to the Talent Team. We are committed to ensuring an inclusive and accessible experience for all applicants.

Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment.

Our application form is quick and easy no need to repeat your entire CV, we promise!

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT System Training and Support

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