Journey Design Lead – Omnichannel Experiences

Nuffield Health Brentwood; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading health organization in Greater London is looking for an experienced Journey Design Manager. This hybrid position focuses on designing seamless customer journeys across various services. The ideal candidate will possess proven experience in journey and service design, paired with strong analytical and communication skills. You will work closely with stakeholders to enhance customer satisfaction and operational performance. Join a supportive environment that values your contributions and offers a competitive salary.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Proven experience in journey design and service design principles.
• Ability to analyse and document business processes.
• Experience collaborating with technology teams.

Responsibilities

• Design and own end-to-end customer journeys.
• Map and embed business rules into journey designs.
• Collaborate with Process Designers to define SOPs.

Skills

Journey design

Service design

Customer-centric design principles

Stakeholder engagement

Communication skills

Analytical abilities

Tools

Mural

PiMS

Trakcare

Job description

A leading health organization in Greater London is looking for an experienced Journey Design Manager. This hybrid position focuses on designing seamless customer journeys across various services. The ideal candidate will possess proven experience in journey and service design, paired with strong analytical and communication skills. You will work closely with stakeholders to enhance customer satisfaction and operational performance. Join a supportive environment that values your contributions and offers a competitive salary.