IT Technician

Alphasights; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading technology firm in Greater London is seeking an IT Technician to provide first-line support across various devices and applications. This entry-level role emphasizes problem-solving and excellent communication skills. Candidates should have A-Level qualifications and a passion for technology, particularly Apple products. The position offers a structured development path, hands-on training, and opportunities for certification. This is a full-time, onsite role aimed at building a career in IT.

Benefits

Structured development

Certification support

Clear progression path

Qualifications

• Entry-level position suitable for someone starting an IT career.
• People-oriented and emotionally intelligent communicator.
• Demonstrable passion for technology, especially Apple.

Responsibilities

• Serve as the first point of contact via service desk.
• Assist with sign-in issues and basic SSO troubleshooting.
• Perform email troubleshooting and password resets.

Skills

Problem-solving

Communication

Customer Service

Time Management

Education

A-Levels or equivalent

Tools

Jamf

Microsoft Intune

Google Workspace

Microsoft 365

Job description

The options provided in this section allow you to customise your consent preferences for any tracking technology used for the purposes described below. To learn more about how these trackers help us and how they work, refer to the . Please be aware that denying consent for a particular purpose may make related features unavailable.Always ActiveThese trackers are used for activities that are strictly necessary to operate or deliver the service you requested from us and, therefore, do not require you to consent.These trackers help us to deliver personalised ads or marketing content to you, and to measure their performance.# IT TechnicianLondon### **The Role:**We are a digital business where continuous uptime and a smooth IT experience are central to our success. We are seeking a proactive, driven **IT Technician** to join our IT team. This is a fantastic entry-level opportunity for a technically minded individual eager to kick-start a career in technology.From day one, you will be a key part of the team, learning to manage your time and responsibilities, approaching problems with a positive, service-oriented mindset, and taking genuine ownership of our IT environment. The majority focus of the role is first-line end-user support across devices, applications, access, and connectivity. Other focuses include office infrastructure support such as AV/meeting rooms, asset management, office moves/expansions, and new technology rollouts.You’ll join a fast-growing, motivated team with clear progression. We provide hands-on training, modern tooling, and structured development so you can build breadth and depth quickly.This is a full-time, office-based role requiring on-site presence to support colleagues directly.### **What you’ll do:*** **Serve as the first point of contact** via our service desk and support channels (walk-ups, email, chat): log, categorize, prioritize, resolve, or escalate with clear ticket notes and timely user updates.* **Identity & access (Okta):** assist with sign-in issues, MFA re-registration, factor resets, and basic SSO troubleshooting; coordinate with identity administrators for changes requiring elevated privileges.* **Collaboration suites (Google Workspace & Microsoft 365):** perform email troubleshooting, password resets, account unlocks/suspends, basic group membership updates, and license assignment under least-privilege roles.* **Joiner/Mover/Leaver (JML):** prepare equipment, provision/adjust access, recover assets, and de-provision accounts in line with policy.* **Endpoint support:** troubleshoot macOS/iOS (Apple-first) and foundational Windows issues: Wi-Fi/VPN, printing, peripherals, software installs/updates, and device configuration.* **Device deployment & management:** enroll and support Macs via **Jamf** (with Apple Business Manager/Automated Device Enrollment) and Windows devices via **Microsoft Intune**; follow build standards and compliance checks.* **Asset management:** track inventory and assignments, maintain stock levels, and ensure accurate records for audits.* **Meeting room & AV readiness:** perform routine checks, provide first-line support for conference rooms and events, and coordinate vendor engagement when required.* **Office operations:** support office moves/expansions and new technology rollouts; perform basic network smart-hands tasks (e.g., patching/labeling under guidance).* **Knowledge & quality:** create/update simple “how-to” articles and quick-resolution guides to drive first-contact resolution and consistent support.### **Who you are:**This is an **entry-level** position suitable for someone starting an IT career.* **A-Levels or equivalent** qualification.* People-oriented and emotionally intelligent communicator (in **English**); able to explain technical topics simply and **de-escalate** calmly.* Positive, team-oriented, and **composed under pressure** with a natural willingness to go the extra mile.* Strong **problem-solver** comfortable with ambiguity who **takes ownership** through to resolution.* **Growth mindset** with eagerness to learn and develop new technical skills in a fast-paced environment.* Demonstrable passion for technology, especially **Apple (macOS/iOS)**, with a willingness to learn **Windows**.* Basic understanding of **IT concepts** (operating systems) and interest in **Okta**, **Google Workspace**, and **Microsoft 365** administration.* **Nice to have:** CompTIA A+, Apple device support/deployment learning, Okta fundamentals, and Microsoft certifications.### **What you’ll gain:*** **Meaningful responsibility from day one:** own well-defined problems and see them through to resolution with support from experienced engineers.* **Structured development:** hands-on training and mentorship across Okta, Google Workspace, M365, Jamf, Intune, modern AV, and service-management practices.* **Certification support:** encouragement and resources to pursue industry-recognised certifications (e.g., CompTIA, Apple, Microsoft).* **Clear progression path:** opportunities to advance into IT Engineer, Senior IT Engineer, or **specialise** in areas like cybersecurity or network administration.* **High-performance environment:** collaborative team culture with high standards, constructive feedback, and continuous improvement.**Work model:** Onsite; occasional flexibility for early/late support during moves, rollouts, or maintenance windows.***Please list the grade.** If you completed this outside of the UK, please refer to the equivalent in your respective country (i.e. Baccalauréat, Abitur, Upper Secondary School, SAT, NCEE, GaoKao, etc). **This should be your highest education level pre-university.***This field is required.*Options are provided in accordance to the CEFR Framework. If you have not taken this language test please select to the best of your knowledge.*This field is required.This field is required.***Voluntary Demographics***At AlphaSights, we believe that investing in DEI is the right thing to do and is vital to driving progress. We go the extra mile to build teams of people with diverse backgrounds and experiences, because diversity of thought drives innovation and knowledge diffusion which creates value for our clients, employees, and society.Below is a set of voluntary demographic questions. If you choose to answer, the responses will be used in *aggregate only* to help us identify areas for improvement in our process. Your responses *will not* be associated with your specific application and *will not* in any way be used in the hiring decision.