IT Technician

AnaVation LLC; Bournemouth; On-site; GBP 29,000; Full time

Job summary

A national business water retailer is seeking a proactive IT Technician to join their team on a 12-month fixed-term contract. This role offers a salary of £28,333 per annum and includes a comprehensive benefits package. The IT Technician will support the Rapid Billing System, Salesforce CRM, and VoIP telephony systems while delivering outstanding customer service. The position is ideal for someone organized who can handle pressure and is committed to delivering high-quality service.

Benefits

Generous holiday allowance

Discretionary Bonus

Competitive Contributory Pension

Share-save Scheme

Various health benefits

Wellbeing support programmes

Cycle to Work Scheme

Qualifications

• Motivated IT professional with strong customer-service skills.
• Ability to work calmly under pressure.
• Detail-oriented and committed to high-quality service.

Responsibilities

• Act as first-line support for IT requests.
• Provide support for the Rapid Billing System.
• Manage user access controls and resolve system issues.
• Escalate unresolved issues to the IT Operations Manager.

Skills

Strong communication skills

Customer-service mindset

Ability to manage multiple tasks

Analytical mindset

Flexible and diplomatic

Tools

Salesforce CRM

VoIP telephony systems

Rapid Billing System

Job description

Pennon Water Services, t/a Source for Business is a national business water retailer delivering simple, accurate and timely billing to c. 100,000 customers through great customer service. We are committed to helping our customers lower water use and reducing costs.

As employees we thrive in a supportive working environment, developing and continuously learning to ensure we are all working at our best and we’re looking for enthusiastic people to join our growing team and be part of our continued success.

We are looking for a proactive and customer-focused IT Technician to join our IT team on a 12-month fixed-term contract, offering a salary of £28,333 per annum plus an excellent benefits package.

You will play a key part in maintaining day-to-day IT support services across Pennon Water Services, ensuring systems run smoothly and colleagues receive timely, effective assistance.

A major focus of the role will be supporting the Rapid Billing System, investigating and resolving middleware issues, as well as providing support for Salesforce CRM and VoIP telephony systems.

What you’ll be doing:

• Act as first-line support, managing and triaging IT support requests from colleagues
• Provide support for the Rapid Billing System and related middleware issues
• Support Salesforce CRM system queries and administration
• Support and troubleshoot telephony and VoIP systems
• Manage and maintain user access controls in line with governance and audit requirements
• Ensure all system changes and improvements are approved, tested, and meet required standards
• Resolve system issues promptly, working with third-party suppliers where required
• Escalate complex or unresolved issues to the IT Operations Manager

What we are looking for:

• You’ll be a motivated and organised IT professional with a strong customer-service mindset and the ability to work calmly under pressure.

Essential Skills & Qualities

• Strong communication skills, both written and verbal
• Ability to prioritise workload and manage multiple tasks
• Professional, positive approach with strong interpersonal skills
• Analytical mindset with the ability to identify root causes and implement solutions
• Flexible and diplomatic when handling challenging situations
• Enthusiastic, detail-oriented and committed to delivering high-quality service

What's in it for you:

• We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition.

In return, we offer an excellent range of benefits including:

• Generous holiday allowance plus bank holidays
• A discretionary Bonus
• Competitive Contributory Pension
• Share-save Scheme
• Various health benefits
• Wellbeing support programmesA range of Group Discounts
• Cycle to Work Scheme
• Financial support services
• And plenty more!

Closing Date: 17th January 2026

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values which are essential to our success are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.