IT Support Technician: EUC, Azure & VIP Stakeholder Support

Amentum Services, Inc.; Reading; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology solutions provider in the UK is looking for an IT Support Technician to provide technical support and improve IT user experience. The role involves resolving technical issues, managing equipment stock, and collaborating with the team. Ideal candidates should have strong troubleshooting skills, experience in IT environments, and a positive, engaging attitude. The organization values collaboration and investment in employee development.

Qualifications

• Experience in providing first-line technical support to end-users.
• Ability to manage stock inventory of IT equipment.
• Willingness to undertake funded and self-paced training.

Responsibilities

• Provide first-line technical support to end-users.
• Diagnose and resolve hardware and software issues.
• Manage stock inventory of IT equipment.

Skills

Excellent customer service and communication skills

Strong problem-solving and troubleshooting abilities

Experience with IT ticketing systems

Strong Microsoft 365 skills and experience

Basic networking knowledge

Cloud platform experience, particularly Microsoft Azure

Ability to explain technical concepts to non-technical users

Ability to work in a fast-paced environment

Tools

SCCM

Intune

Active Directory

Video conferencing systems

Telephony systems

Job description

A leading technology solutions provider in the UK is looking for an IT Support Technician to provide technical support and improve IT user experience. The role involves resolving technical issues, managing equipment stock, and collaborating with the team. Ideal candidates should have strong troubleshooting skills, experience in IT environments, and a positive, engaging attitude. The organization values collaboration and investment in employee development.