IT Support Technician - 1st/2nd Line Support | 25 Days

US Network; Preston; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading wholesaler/manufacturer in Preston is seeking an IT Support Technician to provide first and second line support for users. This role includes managing support calls, maintaining documentation, and deploying hardware/software. Candidates should possess strong analytical and problem-solving skills and have working knowledge of Microsoft services and networking. The position offers a salary between £28,000 - £30,000, 25 days holiday, pension scheme, and several employee perks.

Benefits

25 days holidays plus bank holidays

Free on-site parking

Pension scheme

Cycle to work scheme

Gym onsite access

Simply Health Plan for health costs

Qualifications

• Good analytical and problem-solving skills.
• Ability to manage own workload and prioritise tasks.
• Ability to research unfamiliar topics and keep knowledge current.
• Good communication skills under pressure.
• Willingness to develop role as business grows.

Responsibilities

• Provide 1st & 2nd line support for PC hardware and software.
• Manage and resolve IT Helpdesk support calls.
• Maintain technical documentation and guidelines.
• Deploy and maintain PCs and peripherals.
• Create user accounts for new starters.

Skills

Analytical skills

Problem-solving

Communication skills

Attention to detail

Ability to manage workload

Confidential information handling

Tools

Microsoft Windows Server

Active Directory

Office 365

Microsoft Windows 11/10

Networking - switches, routers, wireless and VPN

Job description

A leading wholesaler/manufacturer in Preston is seeking an IT Support Technician to provide first and second line support for users. This role includes managing support calls, maintaining documentation, and deploying hardware/software. Candidates should possess strong analytical and problem-solving skills and have working knowledge of Microsoft services and networking. The position offers a salary between £28,000 - £30,000, 25 days holiday, pension scheme, and several employee perks.