IT Support Technician

US Network; Preston; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading wholesaler/manufacturer in Preston is seeking an IT Support Technician to provide first and second line support for users. This role includes managing support calls, maintaining documentation, and deploying hardware/software. Candidates should possess strong analytical and problem-solving skills and have working knowledge of Microsoft services and networking. The position offers a salary between £28,000 - £30,000, 25 days holiday, pension scheme, and several employee perks.

Benefits

25 days holidays plus bank holidays

Free on-site parking

Pension scheme

Cycle to work scheme

Gym onsite access

Simply Health Plan for health costs

Qualifications

• Good analytical and problem-solving skills.
• Ability to manage own workload and prioritise tasks.
• Ability to research unfamiliar topics and keep knowledge current.
• Good communication skills under pressure.
• Willingness to develop role as business grows.

Responsibilities

• Provide 1st & 2nd line support for PC hardware and software.
• Manage and resolve IT Helpdesk support calls.
• Maintain technical documentation and guidelines.
• Deploy and maintain PCs and peripherals.
• Create user accounts for new starters.

Skills

Analytical skills

Problem-solving

Communication skills

Attention to detail

Ability to manage workload

Confidential information handling

Tools

Microsoft Windows Server

Active Directory

Office 365

Microsoft Windows 11/10

Networking - switches, routers, wireless and VPN

Job description

We are a market leading, family run wholesaler/manufacturer supplying specialist retailers, contractors and interior designers with window furnishing products, both off the shelf and made to measure. Our business has grown year on year, we have a passion to continue growing the business and re-invest profits into refreshing our product range and improving infrastructure.

The Role

• To provide 1st & 2nd line support to users for all PC hardware, software and associated peripherals. This includes escalating internally or redirecting support requests to the software / hardware supplier where necessary.
• To manage and resolve support calls on the IT Helpdesk and document their outcome to facilitate the resolution of common queries, including pro-actively providing information to users on the progress of outstanding support calls and ensuring messages are passed on to the relevant people.
• Maintaining the IT Departments technical documentation, guidelines and procedures to ensure they are up to date.
• To deploy and maintain PCs and associated peripherals including the redeployment of existing equipment to agreed standards, by performing upgrades, new installations and carrying out routine procedures.
• To create user accounts for new starters on AD, Email systems and ERP systems.
• Complete daily checklist to identify any issues early. Any issues discovered need to be resolved as per SLAs.
• To install and configure operating systems and other software to agreed standards.
• Assist in the compilation and maintenance of an accurate inventory of hardware and software.
• To provide at all times, a professional, courteous and rapid response to individual users.

About You

• Good analytical and problem-solving skills.
• Ability to manage own workload and prioritise jobs appropriately.
• Ability to research unfamiliar topics and to keep knowledge up to date with current technology.
• Ability to handle confidential information.
• Good communication skills, even when under pressure.
<>Attention to detail.
• Ability to follow established IT policies and procedures.
• Willingness to develop role as business grows.

A Recent Working Knowledge Will Be Required Of

• Microsoft Windows Server
• Active Directory
• Office 365
• Microsoft Windows 11/10
• iOS
• PC/laptop hardware
• Multifunction, plotter, laser and label printers
• Server/storage hardware
• Virtualisation technology
• Networking - switches, routers, wireless and VPN
• IP Telephony

What's in it for you?

• £28,000 - £30,000
• 25 days holidays plus bank holidays
• Monday - Friday 08.30am - 5pm
• Free on site parking
• Pension scheme
• Cycle to scheme work, gym onsite
• Hardship fund
• Simply Health Plan - which gives costs towards opticians, dentist, physiotherapy etc

Not ready to apply?

If you're looking for some more information, then please give us a call.

Speak to Amy Hutcheson

Principal Consultant

T: 01254 311477

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