IT Support Specialist

Reward Gateway US Inc; Chester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading benefits and engagement solutions provider in Chester is seeking an IT Support Specialist to provide first-class support. The role involves troubleshooting, managing technical issues, and ensuring that staff have necessary tools. With flexible hybrid working and extensive employee benefits, this is a great opportunity for those looking to kick-start their IT career.

Benefits

Flexible holiday plan of up to 40 days

£400 a year Wellbeing Allowance

Private Medical Insurance

Allowance for professional development books

Substantial bonus payments for life events

Discounts across 1200+ brands

Responsibilities

• Provide excellent technical support to colleagues.
• Manage tickets and requests in a timely manner.
• Troubleshoot hardware and software issues.
• Administer accounts and access requests.
• Provision and deprovision laptops (Mac and Windows).
• Maintain stock and hardware assets.
• Create and update documentation and end user guides.
• Help manage large portfolio of SaaS systems.
• Assist with projects.
• Perform onboarding sessions with new starters.
• Facilitate the emergency on-call rotation.
• Be on-site in the Chester office 3 days or more per week.
• Be available for on-call 1 in every 3 weeks.

Skills

Effective communication

Problem-solving

Attention to detail

Willingness to learn

Tools

Okta

Office 365

Meraki

JAMF

Zoom

Atlassian

Job description

Overview

Reward Gateway, part of Edenred, is a global leader in benefits and employee engagement. We help businesses attract, engage, and retain top talent through strategic reward, recognition, and well-being solutions.

Guided by our missions—“Making the World a Better Place to Work” and “Enriching Connections, For Good”—we’re committed to transforming workplaces and improving people’s daily lives.

Our team embodies entrepreneurial spirit, innovation, and respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives.

Your Role in our Mission

The Reward Gateway|Edenred IT support team applies technology to power our mission; enable our people to work better and wiser; and fuel our growth. We’re looking for an IT Support Specialist to join the team and provide first class support and improve our services as the business grows.

The role will be focused on providing support to the whole business, ensuring our people have the tools they need, wherever they are, and whatever they need to do. We use best-in-class technology platforms and tools (including Okta, Office 365, Meraki, JAMF, Zoom, Atlassian) and this is a great opportunity to get familiar with them.

We’re excited to hear from anyone who is deeply interested in learning new things and is looking to kick-start an IT career.

What’s In It For Me?

A chance to be part of an extremely well established, stable and high growth ‘Unicorn’ SaaS company with over 50 benefits in our employee benefits package including:

• A flexible holiday plan of up to 40 days per year
• £400 a year Wellbeing Allowance
• Private Medical Insurance
• Allowance for professional development books, E-books, podcasts
• Substantial bonus payments for a number of life events including pet adoption, wedding/civil ceremony, new family, retirement
• Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands

Flexible, Hybrid Working

Collaboration, connection as a team, and strong internal stakeholder relationships are part of the “RG Magic” that makes our culture thrive. Our Retail team works from our Dean Street office two days per week.

Key Responsibilities

• Providing excellent technical support to our colleagues
• Managing tickets and requests in a timely manner
• Troubleshooting hardware and software issues
• Administering accounts and access requests
• Provisioning and deprovisioning laptops (Mac and Windows)
• Maintaining stock and hardware assets
• Creating and updating documentation and end user guides
• Helping the wider team manage our large portfolio of SaaS systems
• Assisting with projects
• Perform onboarding sessions with new starters
• Facilitate the emergency on-call rotation
• Be on-site in the Chester office 3 days or more per week
• Be available for on-call 1 in every 3 weeks (compensation/time off in lieu to be agreed)

Skills

• Highly effective in written and verbal communication, with a strong ability to convey ideas clearly and respectfully to diverse audiences
• Good problem-solving skills and a high level of attention to detail
• Willingness to learn new skills

The Interview Process

• Initial call with a member of the Talent Acquisition Team
• Face to Face interview with our IT Support Lead, IT Manager and People Systems Manager
• Final stage face to face interview with our IT Manager

At Reward Gateway | Edenred, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.

Be comfortable. Be you.

We want all our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work!

Find out more about Reward Gateway’s approach to benefits, equality, talent, technology, empathy and what you’ll get in return for joining our Mission at rg.co/lifeatrg.