IT Support Engineer L1–L2 — Growth & Training

Fusion Technology Solutions Ltd; Chelmsford; On-site; GBP 27,000 - 33,000; Full time

Job summary

A leading Managed Service Provider in the UK seeks IT Support Engineers to deliver proactive, high-quality assistance in Chelmsford. Candidates should have IT support experience and a strong understanding of Microsoft 365, Windows, and networking. The role involves both remote and onsite support, with excellent career progression and training opportunities offered within a supportive team environment.

Benefits

Competitive salary

Company pension

Private medical insurance

Uniform supplied

Company events

Qualifications

• Experience in an IT support/helpdesk role, preferably in an MSP.
• Strong communication and customer service skills.
• Motivated self-starter eager to learn.

Responsibilities

• Act as the first/second-line point of contact via phone, email, and ticketing.
• Log, categorise, prioritise and resolve incidents within agreed standards.
• Deliver excellent customer service at all times.

Skills

IT support experience

Communication skills

Customer service

Windows 10/11 knowledge

TCP/IP, DHCP, DNS understanding

ITSM ticketing system

Ability to work under pressure

Education

A-Level or equivalent

Tools

Microsoft 365

Azure

Job description

A leading Managed Service Provider in the UK seeks IT Support Engineers to deliver proactive, high-quality assistance in Chelmsford. Candidates should have IT support experience and a strong understanding of Microsoft 365, Windows, and networking. The role involves both remote and onsite support, with excellent career progression and training opportunities offered within a supportive team environment.