IT Support Engineer

Generation Phoenix Ltd; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

An innovative IT firm in the United Kingdom is seeking an IT specialist to manage their Microsoft hybrid environment while enhancing cyber security. This role offers the opportunity to develop professional skills and make a significant impact on IT infrastructure. Ideal candidates will have strong communication skills, 2+ years of support experience, and a proactive approach towards technology and customer service. Join a dynamic team that values autonomy and growth.

Qualifications

• 2+ years in 2nd line support or equivalent experience.
• Microsoft certifications and a passion for technology.
• Strong communication and collaboration skills.

Responsibilities

• Take ownership of the Microsoft hybrid environment.
• Drive projects to enhance cyber security.
• Build strategic relationships with colleagues.

Skills

2+ years in 2nd line support

Microsoft certifications

Strong communication skills

Collaboration skills

Interest in technology

Customer-focused outlook

Tools

Windows

Azure/Entra

M365

Active Directory

Job description

We’re looking for someone to step into a pivotal IT role at Gen Phoenix, with the support of a trusted third-party provider and guidance from an experienced team member who currently oversees IT alongside other responsibilities. This position offers not only the chance to enable our employees day‑to‑day but also the opportunity to develop your own skills and grow professionally while shaping the future of our IT infrastructure. You’ll play a key role in building scalable systems that support our long‑term growth, making this an ideal role for someone eager to learn, lead, and make a lasting impact.

What You’ll Do:

• Take ownership of our Microsoft hybrid environment (Windows, Azure/Entra, M365, Active Directory)
• Drive meaningful projects that enhance our cyber security position
• Build relationships with colleagues who see you as a strategic partner, not just "IT support"
• Collaborate with vendors
• Implement best practices and continuous improvements

What We’re Looking For:

• 2+ years in 2nd line support or equivalent (MSP experience welcomed!)
• Microsoft certifications and genuine passion for technology
• Someone who thrives with autonomy and wants to grow beyond reactive firefighting
• Strong communication and collaboration skills - you’ll be valued for your opinion, not just your output
• A keen interest in technology, such as AI and automation
• A customer‑focussed outlook
• An understanding of quality standards and how IT can support these
• A willingness to learn and grow in the role, to keep pace with business needs