IT Support Engineer

Bharat Managed Services; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading IT services company in Manchester seeks an IT Support Specialist to perform desktop installations and maintenance, troubleshoot hardware/software issues, and manage IT inventory. Candidates should have a strong knowledge of Office 365 and network troubleshooting. The role offers opportunities for VIP support, requiring excellent communication skills and adherence to service level agreements. Join a dynamic team and help maintain critical IT services.

Qualifications

• Experience in installing, configuring, and maintaining desktops and peripherals.
• Knowledge in network troubleshooting and resolution.
• Ability to handle service requests and support tasks after hours.

Responsibilities

• Install, configure, and maintain desktop computers and software.
• Manage IT inventory and coordinate vendor support.
• Provide VIP support and manage audio-visual technologies.

Skills

Desktop support

Hardware troubleshooting

Office 365 support

Network troubleshooting

Inventory management

Tools

DHCP

DNS

Imaging software

Job description

Detailed Primary Description of project/Requirement Description

Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.

Working with OEM vendors for replacing spares, hardware repairs & troubleshooting

Inventory management

Imaging of Laptops & Desktops

Printer Management

Assistance in fixing issues for Conference room and working with Vendor for room setup

Hardware/software troubleshooting and resolution

Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such os scanners and printers.

Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies

Knowledge of Office 365 support

Coverage/compliance software installation and troubleshooting

Good Knowledge of DHCP, DNS.

Maintain IT inventory, coordinate vendor support, and assist with procurement

Strictly adhere to defined Service Level Agreements (SLA’s)

Support recurring meetings, events, and after-hours activities as required

Good to have skills

L1 level network troubleshooting and resolution for LAN Connectivity

Hands & feet support to Backend team for Network/Server/application issue

Working with vendor support contacts to resolve technical issues

Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.