IT Support Analyst

Inchcape plc; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive distributor in Greater London is seeking an IT Support role to provide everyday IT assistance to colleagues. Responsibilities include troubleshooting hardware and software issues, managing support tickets, and maintaining user devices. The ideal candidate will have knowledge of Windows and macOS, be detail-oriented, and possess strong customer service skills. This role encourages proactive problem-solving in a fast-paced environment and values continuous learning.

Qualifications

• Comfortable troubleshooting everyday technical problems.
• Clear and friendly communication with non-technical users.
• Proactive and able to prioritise tasks.

Responsibilities

• Provide everyday IT support to colleagues.
• Fix common hardware, software, and connectivity issues.
• Log and manage support tickets in the ITSM tool.

Skills

Knowledge in Windows

Knowledge in macOS

Troubleshooting skills

Detail-oriented

Customer-focused

Job description

What you’ll do

• Provide everyday IT support to colleagues, both on‑site and remotely.
• Fix common hardware, software, and connectivity issues quickly and effectively.
• Set up, update, and maintain laptops, desktops, and other devices.
• Log and manage support tickets in the ITSM tool, keeping clear and accurate records.
• Support basic application issues and help users understand how to use IT tools.
• Apply updates, patches, and security measures to keep systems safe and compliant.
• Assist the infrastructure team with simple hands‑on tasks when needed.

About you

You will be successful in this role if you are:

• Knowledge in Windows, macOS and common IT tools.
• Comfortable troubleshooting everyday technical problems in a fast‑paced environment.
• Clear and friendly when explaining technical topics to non‑technical users.
• Organised, proactive and able to prioritise when things get busy.
• Detail‑oriented and consistent with documentation and following processes.
• Customer‑focused, patient and committed to delivering great service.
• Mindset of continuous learning is essential.

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply — you might be the perfect fit for this or another opportunity within Inchcape.

Opportunity for everyone

Inchcape actively encourages applicants from all identities, backgrounds and experiences, helping ensure our workforce represents the global communities we operate in. We are committed to creating a workplace where everyone feels valued, heard and empowered to thrive.

About us

Inchcape is the leading global automotive distributor operating in 40+ markets. We partner with some of the biggest brands in the industry to sustainably power better mobility today and in the future. Our diverse global team fosters an inclusive and collaborative culture, delivering brilliant experiences for our customers and partners.
Discover more at www.inchcape.com

For any technical support please email to [e-mail]