IT Services Officer

Sunset Tans & Spa; England; On-site; GBP 24,000 - 31,000; Full time

Job summary

An educational institution in the New Forest is seeking an experienced IT Services Officer to provide 2nd line support for users. Responsibilities include maintaining hardware, assisting with installations, and ensuring a high level of customer care. The position offers benefits like additional leave options and access to an on-site gym. The closing date for applications is December 2nd.

Benefits

25 days leave plus Bank Holidays

Access to Employee Assistance Programme

On-site nursery

Local Government Pension Scheme

Free secure on-site parking

On-site gym and sports facilities

Qualifications

• Current experience in an IT support role is required.
• Experience supporting Apple Mac & PC based systems is necessary.
• Ability to follow section procedures systematically.

Responsibilities

• Provide hardware and software support for users.
• Support 1st line in operating the IT Services Helpdesk.
• Assist in the installation or upgrade of computer hardware.

Skills

Supporting current technologies

Customer care

Initiative

Education

Relevant IT qualification

Tools

Apple Mac

PC

Job description

IT Services Officer (2nd Line Support)

Join to apply for the IT Services Officer role at Sunset Tans & Spa.

In return, you will receive a competitive salary of £24,834 - £30,012 per annum DOE. We are a high‑achieving college attracting around 2,800 sixth‑form students across the region each year, based within the stunning New Forest National Park.

About The Role

As the IT Services Officer (2nd Line Support), you will provide hardware and software support for users of the College’s information technology systems, ensuring staff and students receive the best possible support in accordance with College policies and procedures.

Responsibilities

• Support 1st line in operating the IT Services Helpdesk and logging all requests in the helpdesk system.
• Provide 2nd line support for staff and students experiencing problems with any operating systems or applications installed on their workstations, including AV equipment, and escalates unresolved issues to 3rd line support.
• Maintain the hardware database with accurate, up‑to‑date details of each workstation’s hardware configuration and provide reports on request.
• Assist in the installation or upgrade of computer hardware, software and network devices, ensuring they are secure, up‑to‑date and configured correctly.
• Perform fault diagnosis and testing of hardware and network cables, making repairs where possible.
• Participate in the organisation and implementation of regular maintenance and servicing of equipment.
• Take effective and timely action in the event of any breach in workstation or network security, reporting it to the IT Services Manager immediately.
• Collaborate with the IT Services team to arrange and participate in a working rota that provides acceptable support levels for evenings, weekends and off‑term IT activities.

Qualifications

• A relevant IT qualification.
• Current experience in an IT support role, supporting current technologies.
• Experience supporting Apple Mac & PC based systems.
• The ability to follow section procedures systematically.
• The ability to work with initiative.
• High level of customer care and support.

Benefits

• 25 days leave, rising with service, plus Bank Holidays and Christmas closure (pro rata for part‑time staff).
• Option to purchase additional leave through our Annual Leave Purchase Scheme.
• Access to our Employee Assistance Programme, a free, confidential service for all staff.
• On‑site nursery offering childcare at superb rates in and outside of term time.
• Enrolment into the Local Government Pension Scheme.
• Free eye care vouchers.
• Free secure on‑site parking.
• Access to discounts on shopping, travel and healthcare.
• On‑site gym, tennis/badminton courts and football pitches (indoor & outdoor).
• Weekly staff football.

Closing Date

Tuesday 2nd December

Additional Information

The College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks, which includes an enhanced DBS check, and provide proof of right to work in the UK.