IT Service Desk Technician

McLaughlin & Harvey; Bellshill; On-site; GBP 25,000 - 35,000; Full time

Job summary

A construction and engineering firm in Scotland is seeking an IT Service Desk Technician to provide technical support and enhance team collaboration on high-value projects. You will be the first point of contact for support issues and responsible for troubleshooting and resolving software and hardware problems. The role offers competitive salary and benefits with opportunities for career advancement in a supportive work environment.

Benefits

Career growth opportunities

Flexible working options

Competitive salary and benefits

Qualifications

• Excellent communication skills to interact with technical and non-technical colleagues.
• Strong troubleshooting and analytical skills.
• Self-motivated, well-organised, and able to manage changing priorities.
• Fundamental knowledge of Microsoft Windows OS and Microsoft Office applications.
• Experience with mobile device operating systems.

Responsibilities

• Provide technical support for software and hardware issues.
• Create, update, and monitor user tickets using E-Ticketing System.
• Assist end users with support issues.
• Installation and maintenance of software and hardware.
• Manage SLA and KPI for ticket prioritization.

Skills

Excellent communication skills

Excellent troubleshooting and analytical skills

Ability to work well within a team

Self-motivated and well-organised

Enthusiasm for technology

Good knowledge of Microsoft Windows and Office

Experience with iOS and Android

Education

Qualification in a relevant discipline

Tools

IT Service Desk ticketing systems

Job description

Location: Glasgow

Salary: Competitive plus benefits

Contract Type: Full Time, Permanent

Build your Future with Us!

Are you an IT professional who thrives in fast-paced environments? If so, we want you on our team!

At McLaughlin & Harvey we position our people for success and have built a culture on collaboration. We are seeking an IT Service Desk Technician to enhance our team and drive success across our high value projects.

This is an exciting time to join McLaughlin & Harvey due to a planned departmental expansion we have opportunities for growth and progression within the team.

Why join us?

• Exciting Projects – Work on varied sector projects and leave a lasting legacy
• Career Growth – Clear progression pathways and continuous professional development
• Collaborative Culture – Be part of a team that values innovation, integrity, and a commitment to excellence
• Competitive Package – Enjoy a competitive salary, great benefits with flexible and hybrid working options

What you will be doing

You will be the first point of contact for support calls to our service desk and will provide technical support to internal business clients for software and hardware issues.

You will also be responsible for undertaking daily operational checks, investigating problems identified, and deployment and support of corporate laptops and mobile devices.

The successful candidate will be highly motivated with the ability to understand and manage changing priorities in a complex environment.

The main responsibilities for this role include:

• The first point of contact for support issues by creating, updating, and monitoring user tickets using our E-Ticketing System
• Assisting end users with issues and providing ‘how to’ advice for our systems
• Installation and support of software and hardware, including workstation imaging and deployment.
• Maintenance of IT asset register
• SLA And KPI Management – Ensure tickets are prioritised and assigned accordingly with users being kept up to date on progress
• Ensure the department procedures are followed at all times

What We’re Looking For

Qualifications

• A qualification in a relevant discipline

Experience

Essential

• Excellent communication skills. The ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation
• Excellent troubleshooting and analytical skills
• Ability to work well within a team
• Self-motivated and well-organised
• Enthusiasm for technology, a desire to succeed, and a willingness to learn
• Good fundamental knowledge of the Microsoft Windows operating system and Microsoft Office applications
• Experience with iOS and Android mobile device operating systems

Desirable

• 1-2 years’ experience in a Service Desk Role
• Familiar with ITIL principles and standards such as reporting and incident management
• Experience in IT Service Desk ticketing systems
• Understanding of Microsoft Active Directory for managing users and computers
• Experience with printer support and troubleshooting
• Experience with conferencing systems, such as Microsoft Teams
• Ability to carry out basic PC/laptop/mobile hardware repairs

How to Apply:

If you’re ready to take the next step in your career with a company that values your expertise and innovation, we’d love to hear from you! Apply by clicking apply below.

Join us on our journey to #BuildingTogetherUnlockingPotential

McLaughlin & Harvey are an equal opportunities employer who are committed to providing a workplace free from discrimination or harassment. We expect every employee to care and commit to their contribution to the cultivation and maintenance of an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.

As a Disability Confident employer we are committed to inclusive and accessible recruitment where we will provide all reasonable adjustments at interview stage and beyond and commit to extending an interview to disabled candidates who meet the minimum job role requirements.