IT Service Desk Team Lead & Trainer — 24/7 Support

University Hospitals of North Midlands; Stoke-on-Trent; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading NHS Trust based in Stoke-on-Trent is hiring for a Service Desk Manager. The role involves managing day-to-day activities of the IM&T Service Desk team, providing technical support, and handling administrative duties. The ideal candidate will have experience in team management and IT operations, ensuring high-quality service delivery. This position offers opportunities for professional development in a diverse and inclusive work environment.

Qualifications

• Experience in managing teams in an IT environment.
• Ability to handle technical IT queries.
• Strong communication skills for liaising with suppliers.

Responsibilities

• Manage day-to-day activities of the IM&T Service Desk team.
• Provide general administration duties.
• Coordinate Problem Management incidents.
• Act as the direct line manager for Service Desk agents.

Skills

Team management

Technical support

Administration

Job description

A leading NHS Trust based in Stoke-on-Trent is hiring for a Service Desk Manager. The role involves managing day-to-day activities of the IM&T Service Desk team, providing technical support, and handling administrative duties. The ideal candidate will have experience in team management and IT operations, ensuring high-quality service delivery. This position offers opportunities for professional development in a diverse and inclusive work environment.