IT Service Delivery Lead: Drive Excellence

Nationalmuseums; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A prominent cultural institution in Greater London is seeking a dynamic professional to lead the Information Systems Service Desk and enhance the ITSM platform. This position is key in delivering exceptional support for employees and contractors in both on-site and remote settings. The ideal candidate will focus on maintaining the reliability of IT systems and leverage data to drive improvements in IT infrastructure. A strong emphasis on service delivery excellence is essential for this role.

Responsibilities

• Lead the delivery of a responsive Information Systems Service Desk and ITSM platform.
• Maintain availability and reliability of user facing IT systems.
• Drive continuous improvement through analysis of service call history.
• Utilize insights from data to inform resource allocation and enhancements.

Job description

A prominent cultural institution in Greater London is seeking a dynamic professional to lead the Information Systems Service Desk and enhance the ITSM platform. This position is key in delivering exceptional support for employees and contractors in both on-site and remote settings. The ideal candidate will focus on maintaining the reliability of IT systems and leverage data to drive improvements in IT infrastructure. A strong emphasis on service delivery excellence is essential for this role.