IT Project Manager - 12 Month FTC

M Group Services Limited; Blackburn; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading infrastructure services company in the UK is seeking an experienced IT Project Manager to oversee complex IT project delivery. The role requires strong technical knowledge, collaboration with stakeholders, and management of budgets. Candidates should have experience with CRM systems, project lifecycles, and relevant qualifications. This position offers a range of benefits including a contributory pension scheme, private healthcare, and 25 days annual leave.

Benefits

Matched pension scheme

Private health care

Discretionary bonus scheme

25 days annual leave plus bank holidays

Employee assistance programme

Qualifications

• Experience in delivering IT projects related to CRM systems.
• Ability to produce governance reports and metrics.
• Proficiency in managing project budgets and financial reporting.

Responsibilities

• Deliver complex IT projects within the governance framework.
• Manage vendors and oversee change requests.
• Create project and communication plans for smooth delivery.

Skills

CRM project delivery

Familiarity with Salesforce or Dynamics CRM

Governance reporting

Stakeholder collaboration

Clear communication skills

Risk and issue management

Full project lifecycle management

Education

Degree or equivalent

PRINCE2/AgilePM certification

Job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

As an organisation, there is little we don’t do and plenty to get involved in. Our Group Support roles are vital in making sure we can help over 11,000 people deliver essential infrastructure seamlessly across water, energy, transport and telecom.

Want to come and be a part of it?

What will you be doing?

You will be responsible for the successful delivery of complex IT projects, working hands‑on with your strong technical knowledge of processes, systems, integrations, and interfaces to guide solution outcomes within the project team.

Operating within our IT Governance framework, you will manage vendors, oversee change requests, and ensure that schedules, risks, actions, issues, and dependencies are meticulously maintained in our project tool, KeyedIn.

You will take the lead in creating and maintaining clear project and communication plans, enabling the smooth and efficient delivery of IT initiatives. This includes keeping stakeholders informed through the preparation and sharing of weekly project highlight reports.

Collaboration will be key, as you work closely with internal and external parties to coordinate and schedule project activities effectively. You will also manage project budgets, ensuring accurate tracking and providing regular, transparent financial updates.

You will be proactive in managing expectations around delivery, escalating any risks to deadlines as early as possible to allow corrective action. Additionally, you will identify and assess IT project risks, integrating them into Business Continuity and Disaster Recovery plans where necessary.

What you’ll bring

• Delivered IT projects focused on Customer Relationship Management (CRM) systems
• Familiarity with CRM platforms like Salesforce, Dynamics CRM or similar systems
• Governance reporting and metrics
• Stakeholder collaboration and influence at all levels
• Clear communication across technical and business teams
• Risk, issue and escalation managementFinancial reporting on costs and risks
• Full project lifecycle management
• Degree or equivalent; PRINCE2/AgilePM a plus

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include;

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1,000’s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme
• Company car (or allowance) and fuel card with a range of EV and hybrid vehicles to choose from
• My Car Choice salary sacrifice EV/Hybrid car scheme
• Private health care and health care cash plan for you (and your family)
• Discretionary bonus scheme
• 25 days annual leave plus bank holidays
• Recommend a friend – get rewarded for introducing people to us!

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We’re responsible and go further for our people, clients, communities and the planet
• We’re open and seek new and better ways of exceeding expectations
• We’re together and as one team; the whole is greater than the sum of the parts
• We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.