IT Operations Specialist (12 month contract)

Cohere Inc.; City of London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A forward-thinking technology company in London is seeking an IT Operations Specialist for a 12-month contract. This role involves supporting IT operations, troubleshooting technical issues, and facilitating employee onboarding. Ideal candidates should have experience with Mac, Google Workspace, and Okta, along with strong communication skills. The position offers a dynamic work environment with diverse perks including health benefits and a generous vacation policy.

Benefits

Open and inclusive culture

Weekly lunch stipend

Full health and dental benefits

100% Parental Leave top-up

Personal enrichment benefits

Remote-flexible work options

6 weeks of vacation

Qualifications

• Provide first response for IT support requests globally.
• Identify and resolve hardware/software issues.
• Order and track laptop shipments for new hires.
• Assist with purchasing and inventory for IT equipment.

Responsibilities

• Be the primary support for the UK office.
• Document and update IT procedures.
• Provide A/V support for events and meetings.
• Navigate changing priorities in technical support.

Skills

Mac support experience

Google Workspace support experience

Slack support experience

Strong Okta knowledge

Experience with scripting languages

Knowledge of cybersecurity best practices

Support for Google Meet

Solid understanding of networking concepts

Hands-on technical problem-solving

Organizational skills

Clear communication

Job description

IT Operations Specialist (12 month contract)

Join to apply for the IT Operations Specialist (12 month contract) role at Cohere.

Who are we?

Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.

Note: this role is an onsite role for our London office.

As an IT Operations Specialist, you will

• Be the primary support point of contact for the UK Cohere office
• Provide first response for all IT support requests for all Cohere employees globally during your shift
• Identify, troubleshoot, and resolve hardware and software problems, and provide employee training on our tools and systems (Google Workspace, Slack, Notion, etc.)
• Work in tandem with our People Ops team to help onboard and offboard employees seamlessly.
• Order and track laptop shipments globally, going to all new hires
• Oversee our in‑office networking and AV requirements, and continually work to improve and optimize our current setup.
• Assist with cycle counts, purchasing, and maintaining inventory of IT equipment for local and remote employees globally.
• Document and update IT procedures and SOPs as required
• Provide 1st level support to the office’s wifi networks (routers/switches, WAPs) and provide white glove service to C‑suite level stakeholders
• Provide A/V support for events (e.g. podcasts / conference calls with microphones and speakers)
• Navigate changing priorities. You could be providing basic troubleshooting for laptops, monitoring our device fleet, helping with video conferencing issues (either in‑office or remotely), or helping new hires set up their devices.

You may be a good fit if

• You have strong Mac, Google Workspace, and Slack support experience
• Strong Okta knowledge. (preferably Okta Certified Professional/Administrator)
• Experience with scripting languages (e.g., Python, PowerShell).
• Knowledge of cybersecurity best practices and data protection regulations (e.g., GDPR).
• You’re a tinkerer and love working with all kinds of technology
• You’re experienced with supporting Google Meet, Crestron, room schedulers, and have a solid understanding of networking concepts, internet tooling (wifi, routers, switches)
• You love hands‑on work and look forward to helping your teammates solve technical challenges
• You’re organized, thoughtful, and eager to support and help train your customers
• You’re a clear communicator, interested in creating processes to improve overall operational efficiency.

We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form, and we will work together to meet your needs.

Full-Time Employees At Cohere Enjoy These Perks

• 🤝 An open and inclusive culture and work environment
• 🧑💻 Work closely with a team on the cutting edge of AI research
• 🍽 Weekly lunch stipend, in‑office lunches & snacks
• 🦷 Full health and dental benefits, including a separate budget to take care of your mental health
• 🐣 100% Parental Leave top‑up for up to 6 months
• 🎨 Personal enrichment benefits towards arts and culture, fitness and well‑being, quality time, and workspace improvement
• 🏙 Remote‑flexible, offices in Toronto, New York, San Francisco, London and Paris, as well as a co‑working stipend
• ✈️ 6 weeks of vacation (30 working days!)