IT Operations Manager

SFI Agri Commodities LTD.; City of London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading agricultural commodities firm is seeking an IT Operations Manager to establish and manage IT infrastructure and support for its UK operations and international offices. This hands-on role requires experience in IT operations and a solid grasp of networking and cybersecurity, particularly with Microsoft 365. The position offers a flexible, hybrid working environment along with generous leave policies.

Benefits

Flexible, hybrid working environment

25 days annual leave

Enhanced parental leave

Qualifications

• Proven experience in IT operations or generalist roles.
• Experience in multi-location environments or fast-growing companies.
• Strong grasp of IT compliance frameworks.

Responsibilities

• Establish and maintain IT systems and user accounts globally.
• Design secure network architecture and manage endpoint security.
• Provide IT support for employees across multiple time zones.
• Manage vendors, software licenses, and IT budgets.

Skills

IT operations experience

Infrastructure and networking

Cybersecurity knowledge

Cloud tools (Microsoft 365, Azure)

Problem-solving skills

Vendor management

Documentation skills

Education

Bachelor's in Computer Science or related field

Microsoft Certified: Azure Security Engineer Associate

ISC² Cybersecurity certifications

Job description

We are seeking a proactive and experienced IT Operations Manager to establish and manage IT infrastructure, systems, and support services for our growing UK operation and our expanding network of international offices (including locations such as Dubai, New York, and South Africa).

As our first dedicated IT hire in the UK, this role requires someone who is both hands‑on and strategic — capable of building systems from the ground up, delivering excellent end‑user support, and playing a key role in shaping our global IT foundation. You'll act as the bridge between our UK and international teams, working closely with our overseas parent company to align systems and ensure smooth tech operations across locations.

Your key responsibilities will include:

• Establish and maintain IT systems, devices, user accounts, and software platforms across UK and international offices.
• Design and manage secure network architecture (VLANs, Active Directory, DNS/DHCP configurations).
• Implement and oversee endpoint and enterprise security measures, enforce security policies, and ensure up‑to‑date compliance with regulatory standards.
• Administer and optimize the Microsoft 365 ecosystem (SharePoint, Entra, Azure AD, Exchange).
• Provide responsive 1st and 2nd line support for employees across multiple time zones.
• Lead consistent IT onboarding and off‑boarding processes globally.
• Develop and enforce scalable IT policies, standards, and documentation.
• Ensure systems comply with UK and international standards.
• Manage vendors, software licenses, asset lifecycle, and IT budgets.
• Evaluate and implement emerging technologies that improve performance, security, or scalability.
• Deliver IT reporting and analytics on infrastructure health, usage trends, and compliance status.
• Act as the IT liaison between UK operations and the overseas IT leadership team.

We’re looking for someone with:

• Proven experience in IT operations or generalist roles, especially in multi‑location or fast‑growing environments.
• Comfortable working independently in a standalone or startup‑like capacity.
• Solid hands‑on experience in infrastructure, networking, cybersecurity, and cloud tools (especially Microsoft 365 and Azure).
• Strong grasp of IT compliance frameworks.
• Familiarity with enterprise tools such as ERP, asset management systems, or helpdesk platforms.
• Experience with IT vendor management and cross‑border support coordination.
• Excellent problem‑solving, documentation, and interpersonal skills.
• Analytical mindset with an eye for process improvement and risk mitigation.
• Adaptable and forward‑thinking, with an interest in emerging technologies and digital transformation.

Education and Certification

• Bachelor’s in Computer Science, Information Technology, Electrical & Electronics Engineering, or a related technical field.
• Experience in IT, including experience in a leadership or management role.
• Microsoft Certified: Azure Security Engineer Associate.
• ISC² Certified in Cybersecurity (CC) or other relevant cybersecurity or cloud certifications.

Benefits and Perks of working for SFI Agri Commodities

• Flexible, hybrid working environment.
• 25 days annual leave.
• Enhanced parental leave.

Seniority level

• Not Applicable

Employment type

• Full‑time

Job function

• Information Technology

Industries

• Technology, Information and Media and Wholesale Raw Farm Products

We’re proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees.